Originally Posted by hallstevenson
Originally Posted by Dragon44
I honestly was so mad I just vented to the store I bought it from.
That's ridiculous that you took it out on them.... It should have been nothing more than saying, "hey, I just bought this filter yesterday and installed it today but it's got a hairline crack. Can I exchange it?".
And what's with all of the Fram apologists ? I use Fram myself but crap happens. Saying it happens to Wix, etc, etc just sounds petty.
Why did you do that?? Did you actually think the salespeople at the store actually made the oil filter for you?
I work in auto parts and when people are unhappy with a product they come back and like to talk to me as if I made the part myself. Most times I tell them, for instance, i say Drivework Bearings in your car??
I would get Timken or NTN or SKF or if you can't wait at least National.. Then they buy Driveworks aka Whitebox brand and the Bearing fails in 3 months... They come back and yell at me.
Plus they want $ to pay the mechanic for labor then I have to explain that we don't cover labor for warranties with parts.. It's a replacement warranty...
Then they say well I want my $ back and I have to explain its not a $ back warranty. It is a replacement warranty.
You get what you pay for...
Plain and simple...
I don't take crap off people who come in and want to scream and yell at me as if I created their problem.
Be responsible for your own decisions