I thought this was an interesting behind-the-scenes view of Toyota's response to determine why the front differential gave out on this new Tacoma. In short, they claim everything was manufactured and assembled properly but that a combination of factors including the low-end engine torque, being in 4-Low, front-rear torque distribution, the very slippery surface, and ultimately traction control braking was sufficient to exceed the limits they placed on the front differential. The fix will be in the software that was already developed for hybrid models.
I appreciate Toyota’s root cause analysis and response here. It is very telling.
The investigation into the root cause (of the broken differential) has absolved their manufacturing process of having made a defect (i.e. they made the differential correctly). This means the
design itself has failed, (Toyota designed the thing wrong, but manufactured it correctly per current design specifications and manufacturing process).
If everything met specification, yet the product failed (destroyed itself, not just missed target performance) in the field against foreseeable noise (use environments) factors, then the design and marketing teams failed to understand customer requirements at the design input phase; and the team created an insufficient product design accordingly.
The differential needs to be stronger, not just limited by software.
One of Toyota’s past strengths in engineering has always been controlling costs by designing products to be as strong as needed, but no more. To do that solid and clear customer requirements as design inputs were researched, and specifications designed to reliably meet the customer requirements (desired target performance, not just meet “specifications”). Frills, doodads and gewgaws, were always secondary to robustness of the design against all foreseeable requirements. Not anymore, apparently. Toyota seems
to me to have failed at the very start of their product design project for this truck. I suspect to meet cost targets in a highly competitive market, something had to give and here we are.
I think Genichi Taguchi would be disappointed.