2024 Acura RDX, horrible service from Acura

[KJSmith]

My oil looks like that 100 mi after an OC. I though honda/acura suggest changing the filter every OTHER oci. Whats the OM state? Were there part# on the R.O? Is not the OE filter a black Roki on J vin cars? (and yes, I see the filter shows no evidence of being changed)

The OLM was at 15%.
It was coming up on a year in service.
It was time.

Even my old 7.3 diesel wouldn't look like that with 120 miles on it.

 

[Bill7]

As a heads up, let it be known that Honda/Acura will not help you when you have an issue with a dealer.

Long story as short as I can.
Took my wife's car in for its first service, Acura covers maintenance for the first 2 years.
About 2 days later I check the oil...apx 120miles.

View attachment 247676

I called Acura and explained the situation.
I told them I did not want to go back to a Dealer that rips people off. (to be fair, probably one lazy employee).

Acura said there was nothing they could do.
I had called another dealer. They said since the service showed complete in the system they could not help.

The Acura Rep was not very knowledgeable.
She said Acura had nothing to do with the 2 yr maintenance.
I asked for someone else.
She said there was no point in talking to another person who would give me the same answer.
Eventually agreed to pass it along.
I was told either work it out with the dealer or pay someone else to do it.

I called the Dealer back, spoke with the Service Director......he said that looked normal to him!!!!
Look at the oil on the dipstick.

He said the only way to tell was to look at the filter. ( makes me think this has come up before)


View attachment 247679

All he could say was "that is unacceptable".
He agreed to pay for an oil change anywhere I wanted to go.

I agreed to let them do it if I could watch.
Got the deal done.

View attachment 247680

They rotated the tires...didn't check the air pressure.

Acura finally called me back today. I did not tell them I had resolved the issue; I wanted to see if I was treated differently than the first time.
He admitted that they do administer the 2yr maintenance program... the original girl was wrong as I thought,

However, they still say there is nothing they could do.
Once a Dealer charges them for the service, it can't be undone.
I pointed out that was the reason I called; the dealer did not perform the service, and they should not pay.

No go, no help, nothing they could do, no one else I could speak with.

Is that the way a luxury car company should treat a customer??
Is that the way any car company should treat a customer?
I think not.

Yes, this thread is just me venting.
Understand that a Dealer purchases cars from Acura.
Acura does not care about the individual.

Dealerships use the cheapest (probably group I conventional) oil they can find in those big drums.
They pad their profits that way.

I prefer to buy the synthetic oil and filter of my choice at Walmart, and then do an oil change myself. Only takes about 20 minutes total, start to finish. I realized it wasn't time efficient to drive to some dealer or mechanic, wait for a while for them to do it and possibly screw up the oil change, using their cheap group I conventional bulk oil, and an extremely inefficient oil filter, and charge me $79 for that.

 

[KJSmith]

I would not expect corporate/ customer care to help you with a basic dealer service issue - I take up these issues with the Service manager. then escalate to Owner if necessary. I never had to escalate

Ford will.
I had some warranty work done incorrectly.
Ford will authorize you to take it to any other dealer.
They will get you a rental and make sure the service is done correctly.

 

[FartSquirrel]

We are on our 3rd Acura MDX. All the same dealer. We have had nothing but exceptional service from our dealer. Only hiccup was this last purchase of a 2023 loaner, in Sept last year, the auto start feature is now controlled by the Queens phone. Getting the previous account holder (salesman at dealership) off the account and transferred to us was time consuming. That had to do with something else related to Acura, not the dealer.

I do all my own service work as dealer is 40 miles away.

Sorry for your bad experience.

 

[bdcardinal]

Dealerships use the cheapest (probably group I conventional) oil they can find in those big drums.
They pad their profits that way.

I prefer to buy the synthetic oil and filter of my choice at Walmart, and then do an oil change myself. Only takes about 20 minutes total, start to finish. I realized it wasn't time efficient to drive to some dealer or mechanic, wait for a while for them to do it and possibly screw up the oil change, using their cheap group I conventional bulk oil, and an extremely inefficient oil filter, and charge me $79 for that.

Not all. I just signed for our delivery of Motorcraft bulk oil. It is by far not the cheapest, nor is it "conventional".

 

[KJSmith]

We are on our 3rd Acura MDX. All the same dealer.

Our old dealers service dept. was great....
They grew really big and just stay busy.
If we need service again we will go back there.

3rd Acura for us also.
99 CL
2003 TL
24 RDX

They make a great car.

 

[Urshurak776]

You get what you inspect, not what you expect.

This dealer was a little further....
We thought we would give them a try.
Far less crowded and easier to get to.

If we decide to go to a dealer again....we will go back to our old dealer.

Admiral Hyman Rickover quote. Being a retired Submariner, I approve!