GON
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Came across this on Facebook and thought to post it on BITOG. A 2020 F350 oil change at a Ford dealership. If accurate, a very tough situation for all involved- most especially the truck's owner:
Initial post:
So I dropped my 2020 F350 DRW Lariat to the dealer for an oil change. Got a voicemail saying they finished the oil change and they were dropping it back off at my house… 3 hours later I get a call from the service manager saying before it left they heard a ticking noise coming from it, turned it off and tried to restart it and the engine is locked up. They are saying they believe its a warranty issue and they ordered a replacement short block that won’t be here till next month at the earliest and they can’t tear it apart to verify the issue… coincidentally the same time they called to tell me service was done and the truck was getting dropped off my ford pass registerted a service engine for low oil pressure and service dpf.. truck has 40k miles on it, always been serviced on time at the dealership. Obviously I think they forgot the oil, but they swear thats not the case and they want to pursue the warranty claim. Dealership has put me in a rental truck and appear to be accommodating but long term what concerns should I have… my experience has always been after a major repair like this theres always other things that start breaking.. this was purchased with the intent of being the last truck I would buy.
Update: I am not necessarily complaining, definitey could be worse I am sure. My concerns are what they are basing the repairs on since they are still not aknowledging they neglected to put the oil in. So far they are replacing the short block. When I asked about the turbo he told me its a robust part and takes alot to damage…. Thinking I need to push and have the entire engine replaced.
Update 2;
After a week of getting the run around I demanded to watch the videos of my oil change.. they did not put oil in. Drove the truck into the lot were it died. Then 4 techs loaded up a cart with oil pushed it out to my truck in the parking lot added the oil and tried to get it started. Then they tied a tows strap to the front bumper and dragged it a across the street to the diesel mechanic shop… I’m going to hold off on saying which dealership until I see if upper management was aware and how they plan on making this right. Definitely can’t trust them at this point to rebuild the engine.
Initial post:
So I dropped my 2020 F350 DRW Lariat to the dealer for an oil change. Got a voicemail saying they finished the oil change and they were dropping it back off at my house… 3 hours later I get a call from the service manager saying before it left they heard a ticking noise coming from it, turned it off and tried to restart it and the engine is locked up. They are saying they believe its a warranty issue and they ordered a replacement short block that won’t be here till next month at the earliest and they can’t tear it apart to verify the issue… coincidentally the same time they called to tell me service was done and the truck was getting dropped off my ford pass registerted a service engine for low oil pressure and service dpf.. truck has 40k miles on it, always been serviced on time at the dealership. Obviously I think they forgot the oil, but they swear thats not the case and they want to pursue the warranty claim. Dealership has put me in a rental truck and appear to be accommodating but long term what concerns should I have… my experience has always been after a major repair like this theres always other things that start breaking.. this was purchased with the intent of being the last truck I would buy.
Update: I am not necessarily complaining, definitey could be worse I am sure. My concerns are what they are basing the repairs on since they are still not aknowledging they neglected to put the oil in. So far they are replacing the short block. When I asked about the turbo he told me its a robust part and takes alot to damage…. Thinking I need to push and have the entire engine replaced.
Update 2;
After a week of getting the run around I demanded to watch the videos of my oil change.. they did not put oil in. Drove the truck into the lot were it died. Then 4 techs loaded up a cart with oil pushed it out to my truck in the parking lot added the oil and tried to get it started. Then they tied a tows strap to the front bumper and dragged it a across the street to the diesel mechanic shop… I’m going to hold off on saying which dealership until I see if upper management was aware and how they plan on making this right. Definitely can’t trust them at this point to rebuild the engine.
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