2016 WRX, Been at Dealer 3 Months
- Thread starter john_pifer
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I can't imagine that they will make car payments for you. 3 months without your car though? you must have another car or not need that one? You are likely a candidate for a lemon law, if your state has one. aside from them making payments or paying your insurance, what would make you happy? ask them what they ARE willing to do. hold the "lemon law" threat over them if you would like.
There are always two sides to the story. OP doesn't sound like he was pursuing the repair all that vigorously. Dropping the car off and then "losing patience" after almost three months makes it look like he was OK with not having that vehicle for that long.
Did they give you a service loaner? Three months of car payments would be my request, maybe four since you still don't have the car back and know that's indeed fixed. With the lemon law it has to go back I "think" for the same issue 3 times. So picking it up after they say it's fixed is a good thing in terms of LL. Make sure they document the problem and be sure to get paperwork each time you pick up the car.
Lemon Law and talk about lawyer getting involved is very easy to say.
Yeah, leaving car at dealership for 3 months is strange... shows the owner is not concerned about repair status.
I would be there everyday raising [censored] until car was repaired.
Yeah, leaving car at dealership for 3 months is strange... shows the owner is not concerned about repair status.
I would be there everyday raising [censored] until car was repaired.
JTK
$100 Site Donor 2025
This is an odd one for sure. I too am curious if the OP had a free loaner for all that time. Bright side is you weren't putting any miles on your WRX. You put wear, tear and mileage on someone else's car. Regardless though, that was absurd for this Subaru service dept to handle it the way they have.
Originally Posted By: bvance554
I doubt they'll make any payments for you, but an extension of the warranty sounds reasonable. Even if it were only for the 3 months they've been tinkering with it. Did they give you a loaner, rental or anything?
They did offer a loaner - I didn't ask for it - I only asked for a ride home, but they offered it, so I accepted. I've driven it very little - it's a Crosstrek, and I don't care for the vehicle much. I've been driving my truck.
I doubt they'll make any payments for you, but an extension of the warranty sounds reasonable. Even if it were only for the 3 months they've been tinkering with it. Did they give you a loaner, rental or anything?
They did offer a loaner - I didn't ask for it - I only asked for a ride home, but they offered it, so I accepted. I've driven it very little - it's a Crosstrek, and I don't care for the vehicle much. I've been driving my truck.
Originally Posted By: khittner
Problem only happens at "85-100% throttle", eh? Doesn't sound like the car has 6500 miles on it---but it has managed to do 26,000 1/4 miles. You're probably ready for an Audi, anyway.
I'm not a drag racer - I'm a backroad driver. I don't like putting the kind of stress on the drivetrain that results from drag race launches.
Problem only happens at "85-100% throttle", eh? Doesn't sound like the car has 6500 miles on it---but it has managed to do 26,000 1/4 miles. You're probably ready for an Audi, anyway.
I'm not a drag racer - I'm a backroad driver. I don't like putting the kind of stress on the drivetrain that results from drag race launches.
Originally Posted By: tomcat27
I can't imagine that they will make car payments for you. 3 months without your car though? you must have another car or not need that one? You are likely a candidate for a lemon law, if your state has one. aside from them making payments or paying your insurance, what would make you happy? ask them what they ARE willing to do. hold the "lemon law" threat over them if you would like.
I like the suggestion my buddy at work made - asking for the warranty to be extended. I think that's fair considering the trouble with the car that I've had. Might ask for warranty to be extended to 100,000 miles.
I can't imagine that they will make car payments for you. 3 months without your car though? you must have another car or not need that one? You are likely a candidate for a lemon law, if your state has one. aside from them making payments or paying your insurance, what would make you happy? ask them what they ARE willing to do. hold the "lemon law" threat over them if you would like.
I like the suggestion my buddy at work made - asking for the warranty to be extended. I think that's fair considering the trouble with the car that I've had. Might ask for warranty to be extended to 100,000 miles.
Originally Posted By: KrisZ
There are always two sides to the story. OP doesn't sound like he was pursuing the repair all that vigorously. Dropping the car off and then "losing patience" after almost three months makes it look like he was OK with not having that vehicle for that long.
What else can I do, other than calling every few days or at least once a week to check their progress? I guess I expected them to be expedient in handling the troubleshooting, diagnosis and solution. I mean, I am an aircraft mechanic, and that's what we do for our customers.
Stupid me, huh?
And I'm not the type to get nasty with people. I've learned that yelling, threats, etc. go nowhere in getting things done in most situations in life.
So, while I've kept my composure and dignity in the matter, that doesn't mean I don't think both the dealer and SOA owe me for this debacle.
There are always two sides to the story. OP doesn't sound like he was pursuing the repair all that vigorously. Dropping the car off and then "losing patience" after almost three months makes it look like he was OK with not having that vehicle for that long.
What else can I do, other than calling every few days or at least once a week to check their progress? I guess I expected them to be expedient in handling the troubleshooting, diagnosis and solution. I mean, I am an aircraft mechanic, and that's what we do for our customers.
Stupid me, huh?
And I'm not the type to get nasty with people. I've learned that yelling, threats, etc. go nowhere in getting things done in most situations in life.
So, while I've kept my composure and dignity in the matter, that doesn't mean I don't think both the dealer and SOA owe me for this debacle.
Originally Posted By: Mr Nice
Lemon Law and talk about lawyer getting involved is very easy to say.
Yeah, leaving car at dealership for 3 months is strange... shows the owner is not concerned about repair status.
I would be there everyday raising [censored] until car was repaired.
You're right about your lemon law statement. It's easy to direct others to get a lawyer involved when you're not the one who has to jump through all those hoops. In reality it's a complicated mess.
But I'm not sure where you got the idea that I sort of dropped the car off and washed my hands of it. I've been in frequent contact with the service writer, and put in a call to the manager after such time that I felt it was getting ridiculous. As I said in the original post, I was brushed off and ignored.
The dealership is 25 miles away and I have other things going on - a job, a life. I simply don't have the time to hound a dealership every day about their dragging their feet on a repair (which they have). As I said above, I expected them to be expedient and professional. Instead, they did the opposite, attempting to wash their hands of the problem (because they did not want to put in the time and money to properly troubleshoot the problem and demand that SOA get involved by sending a troubleshooter).
Lemon Law and talk about lawyer getting involved is very easy to say.
Yeah, leaving car at dealership for 3 months is strange... shows the owner is not concerned about repair status.
I would be there everyday raising [censored] until car was repaired.
You're right about your lemon law statement. It's easy to direct others to get a lawyer involved when you're not the one who has to jump through all those hoops. In reality it's a complicated mess.
But I'm not sure where you got the idea that I sort of dropped the car off and washed my hands of it. I've been in frequent contact with the service writer, and put in a call to the manager after such time that I felt it was getting ridiculous. As I said in the original post, I was brushed off and ignored.
The dealership is 25 miles away and I have other things going on - a job, a life. I simply don't have the time to hound a dealership every day about their dragging their feet on a repair (which they have). As I said above, I expected them to be expedient and professional. Instead, they did the opposite, attempting to wash their hands of the problem (because they did not want to put in the time and money to properly troubleshoot the problem and demand that SOA get involved by sending a troubleshooter).
SO, in summary, I think I'm going to ask for my factory warranty to be upgraded by SOA to 100,000 miles, and ask for some monetary compensation from the dealer, as well - money towards stuff I can order from them, through the parts dept., something like that.
With your permission I will attempt to contact the President of Subaru America if you like. Things should get moving then I'd imagine. In my email I'll post a link to this thread. If not you can email him and I'll supply you with his email address. And yes it is a "him" I already checked. I recently did this after an issue with Hyundai. No luck with the dealer or corporate customer service. But once contacting the executive office everything changed.
Originally Posted By: SatinSilver
With your permission I will attempt to contact the President of Subaru America if you like. Things should get moving then I'd imagine. In my email I'll post a link to this thread. If not you can email him and I'll supply you with his email address. And yes it is a "him" I already checked. I recently did this after an issue with Hyundai. No luck with the dealer or corporate customer service. But once contacting the executive office everything changed.
I don't mind. After all, this is a public forum, and I knew that when I started this thread.
Just curious - what's your motivation in taking that kind of personal interest?
With your permission I will attempt to contact the President of Subaru America if you like. Things should get moving then I'd imagine. In my email I'll post a link to this thread. If not you can email him and I'll supply you with his email address. And yes it is a "him" I already checked. I recently did this after an issue with Hyundai. No luck with the dealer or corporate customer service. But once contacting the executive office everything changed.
I don't mind. After all, this is a public forum, and I knew that when I started this thread.
Just curious - what's your motivation in taking that kind of personal interest?
Originally Posted By: SatinSilver
Did they give you a service loaner? Three months of car payments would be my request, maybe four since you still don't have the car back and know that's indeed fixed. With the lemon law it has to go back I "think" for the same issue 3 times. So picking it up after they say it's fixed is a good thing in terms of LL. Make sure they document the problem and be sure to get paperwork each time you pick up the car.
There is also a certain number of days out of service that can trigger the lemon buyback.
Did they give you a service loaner? Three months of car payments would be my request, maybe four since you still don't have the car back and know that's indeed fixed. With the lemon law it has to go back I "think" for the same issue 3 times. So picking it up after they say it's fixed is a good thing in terms of LL. Make sure they document the problem and be sure to get paperwork each time you pick up the car.
There is also a certain number of days out of service that can trigger the lemon buyback.
Because I dislike getting the run around from repair places. It's bad enough on a 10 year old car but on a practically new one I think it's horrible. You haven't done anything wrong and aren't being unreasonable. If I thought that wasn't the case then I wouldn't volunteer. I'm a moderator on a another car forum so I'm used to taking the lead on certain things.
Originally Posted By: SatinSilver
Because I dislike getting the run around from repair places. It's bad enough on a 10 year old car but on a practically new one I think it's horrible. You haven't done anything wrong and aren't being unreasonable. If I thought that wasn't the case then I wouldn't volunteer. I'm a moderator on a another car forum so I'm used to taking the lead on certain things.
Well, I appreciate that. I don't think it can hurt anything, do you?
Because I dislike getting the run around from repair places. It's bad enough on a 10 year old car but on a practically new one I think it's horrible. You haven't done anything wrong and aren't being unreasonable. If I thought that wasn't the case then I wouldn't volunteer. I'm a moderator on a another car forum so I'm used to taking the lead on certain things.
Well, I appreciate that. I don't think it can hurt anything, do you?
No, and I do have his contact information so I'll PM you from here on out.
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