Yeap, and "disposal" fees.
$10 Charge to me for just paperwork?
- Thread starter Thermo1223
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I think the "CUSTOMER PAY SHOP CHARGE FOR REPAIR ORDER" is a default text in whatever software they use to generate that invoice.
I've seen it at other dealerships with invoices that look the same, right down to the gratuitous use of asterisks.
EDIT: That software dates back to at least the mid 90s, by the way.
I've seen it at other dealerships with invoices that look the same, right down to the gratuitous use of asterisks.
EDIT: That software dates back to at least the mid 90s, by the way.
They were just bought out and was never on any invoice before so maybe a sign of things to come. I am not surprised by the software.
We were using a standard visual basic at work until 2020 maybe? Now it's a web application and even worse.
They were just bought out and was never on any invoice before so maybe a sign of things to come. I am not surprised by the software.
We were using a standard visual basic at work until 2020 maybe? Now it's a web application and even worse.
I *think* the software is a Reynolds and Reynolds product. The forms they used when they were printed on dot-matrix printers (!!!) said Reynolds and Reynolds on the bottom. A lot of dealerships use it.
Creating the Retail Revolution
Reynolds and Reynolds is the industry leader in automotive technology and digitization. Experience what Reynolds and Reynolds can offer your dealership.
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Bud_One
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I *think* the software is a Reynolds and Reynolds product. The forms they used when they were printed on dot-matrix printers (!!!) said Reynolds and Reynolds on the bottom. A lot of dealerships use it.
Creating the Retail Revolution
Reynolds and Reynolds is the industry leader in automotive technology and digitization. Experience what Reynolds and Reynolds can offer your dealership.
This is an ADP repair order ... Reynolds and Reynolds look a little better.
Those are like 2019 CA prices. You got a deal.
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The bill looks fine
Normal dealer prices and why I don't go to dealer, and would never give them a clueless blank check, sign here, and we'll do whatever we want.
Normal dealer prices and why I don't go to dealer, and would never give them a clueless blank check, sign here, and we'll do whatever we want.
Its illegal on California to charge shop fees. They must be itemized and included in any estimates.
I've always been torn on "shop fees" personally.
On one hand I get it - a little RTV, a couple shop rags, some squirts with brake cleaner, a dab of grease -- it really does all add up.
OTOH one could argue this should be included in your hourly shop rate.
I think ultimately it's what seems least offensive to the customer (excluding laws which leave no choice). You're gonna pay for it one way or the other because the shop doesn't get supplies and consumables for free.
On one hand I get it - a little RTV, a couple shop rags, some squirts with brake cleaner, a dab of grease -- it really does all add up.
OTOH one could argue this should be included in your hourly shop rate.
I think ultimately it's what seems least offensive to the customer (excluding laws which leave no choice). You're gonna pay for it one way or the other because the shop doesn't get supplies and consumables for free.
You're a member of this site and going to the dealer for a $350 oil change and brake fluid change?
He may have a good reason.
11.33 for a drain plug? Was it made out of platinum?
My local Ford dealer must have switched from Reynolds and Reynolds to ADP then. I figured it was a newer version of the same software.
Not the time or energy in the winter right now. Next one will be done myself.You're a member of this site and going to the dealer for a $350 oil change and brake fluid change?
I charge $5 to reply to posts on BIOTG. And $20 if I actually provide some helpful information.
By charging for misc shop supplies the owner can buy these items tax exempt as resale items.
Don't forget to add a "tip" option to the bill...every other place does these days!
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