So the radiator on my wife's 08 matrix started leaking.
We needed one in a pinch, and I had little time to do it myself, so I called a local mechanic I'm friendly with and the only place in town that had the radiator was advance auto.
Replaced radiator once, that one was leaking coolant right away.
My mechanic exchanged the radiator, and installed the new one. Looked fine, dry for 2 weeks.
After 2 weeks, sprung a leak at the bottom near the oil cooler. Dripping coolant in the driveway and wife can not drive car.
Christmas Eve, did not want to pay a mechanic again, so I did the job myself.
Decided not to put another CARQUEST/Advance chinese radiator in the car. Ordered a Denso OEM radiator on Amazon Prime for half of what advance charged me.
Denso radiator went in perfect, no issues.
Christmas eve, I wrapped the defective radiator up, and took it back to advance, explaining that they already gave me two bad radiators and I didn't want three, so give me my money back please.
Cocky 20 something employee says "we can only exchange for another radiator, can not do a return, sorry about your luck". Then goes "you might want to try the store you bought the radiator at, and see if they will approve the return, but I won't do it here". I told the kid, that makes no sense, he says sorry about your luck merry christmas.
Mind you, the store I purchased originally from is 30 minutes away.
So I drove 30 minutes, on the way there I call the manager of the original store, he tells me he will take the radiator back for refund. I get to the store, he is apologizing profusely for the actions of the other store, asked for the employees name and said he would call the manager and straighten him out.
Lesson learned, is to just deal with amazon for pretty much anything.
We needed one in a pinch, and I had little time to do it myself, so I called a local mechanic I'm friendly with and the only place in town that had the radiator was advance auto.
Replaced radiator once, that one was leaking coolant right away.
My mechanic exchanged the radiator, and installed the new one. Looked fine, dry for 2 weeks.
After 2 weeks, sprung a leak at the bottom near the oil cooler. Dripping coolant in the driveway and wife can not drive car.
Christmas Eve, did not want to pay a mechanic again, so I did the job myself.
Decided not to put another CARQUEST/Advance chinese radiator in the car. Ordered a Denso OEM radiator on Amazon Prime for half of what advance charged me.
Denso radiator went in perfect, no issues.
Christmas eve, I wrapped the defective radiator up, and took it back to advance, explaining that they already gave me two bad radiators and I didn't want three, so give me my money back please.
Cocky 20 something employee says "we can only exchange for another radiator, can not do a return, sorry about your luck". Then goes "you might want to try the store you bought the radiator at, and see if they will approve the return, but I won't do it here". I told the kid, that makes no sense, he says sorry about your luck merry christmas.
Mind you, the store I purchased originally from is 30 minutes away.
So I drove 30 minutes, on the way there I call the manager of the original store, he tells me he will take the radiator back for refund. I get to the store, he is apologizing profusely for the actions of the other store, asked for the employees name and said he would call the manager and straighten him out.
Lesson learned, is to just deal with amazon for pretty much anything.
