Originally Posted By: LS2JSTS
Originally Posted By: rat
Originally Posted By: LS2JSTS
Originally Posted By: rat
I've worked at 4 dealerships and have seen this type of thing covered many times under warranty.
Me too, this must be a regional thing. I've seen cars get warranty work that came in on flat beds straight from the 1/4 mile track.
My Ford dealer, Varsity in Ann Arbor replaced the clutch on my Termi under warranty. I know many others that have the same experience with dealers around here.
I bought my Expedition from the same Varsity Ford. That was probably the worst sales experience I've ever had. And before anyone asks, I drove 2 hours to buy this thing after looking all day for a family suv that my wife wanted. It was too late at night to keep car shopping and we had already sold our van and needed to have transportation the next morning. After being told that this vehicle was in perfect condition in every way, I arrived to find a busted grille(looked like they ran it into something), obvious paint/body work in the rear qtr, and bad lower ball joints. (The bad ball joints were discovered the next day) When asked about the grille and paintwork, the salesman said, and I quote, "It is what it is." When I called the next day after verifying the ball joints, I was told that they are a maintenance item and they would not cover them.
I'm assuming this was a used vehicle? I would love to know the name of the salesman if you care to reveal that info.
Yes, it was used. The salesman was Jim Patrello (sp?) If he would have even worked with me a little on the price of the truck, I would feel differently, but unfortunatly he knew my situation and would not budge. I would have much rather have been able to tell him to forget it and find something else, but I was in a spot, and thought I was getting something different based on the phone conversation. He even told me that the service dept had gone over it and replaced anything that was even questionable. The next day I had the service manager email me a copy of the repair order and there was an oil change and front pads. (Very typical of some used car departments)