Have this wrench that has a worn or broken ratcheting mechanism. If I take it to Lowe's, will they replace it?
Will Lowe's accept Craftsman warranty exchanges?
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You may run into trouble if they don't have the individual tool.
They replaced a tape measure I dug out of the mud earlier this year.
They replaced a tape measure I dug out of the mud earlier this year.
They show one in stock.
I tried getting a split Craftsman socket replaced at Lowes, and it was impossible. If it was a set, no problemo. I tried on the phone with Craftsman USA and they were co-operative until I told them I was in Canada....then it was as if I was in North Korea.
No Craftsman for me again.
No Craftsman for me again.
JTK
$100 Site Donor 2025
I wonder if you can do a rebuild on one of those.
Not sure if it matters to you, but that's probably a 30yr/old USA made Craftsman. Won't be anything close today.
Not sure if it matters to you, but that's probably a 30yr/old USA made Craftsman. Won't be anything close today.
Ace doesn't seem to have single 10mm.
Has to be the exact same part number. It can't be the same tool but a different number on it.
Well the warranty is for USA if you call Craftsman USA. I wouldn't fault them on that at all. If they were to warranty world wide, there would be warranty calls from China and they would have to send replacements to China. They aren't going to do that.
I‘ve done it, at both Lowe’s and Ace, but sometimes they can be jerks about it (certain Aces have been major PITAs about it, even if I’ve spent money there regularly & am an Ace Rewards member).
They may but the replacement will be cheap junk Chicom. If you really use it forget it and drop 20 bucks a single Proto from MSC.
https://www.ebay.com/itm/2841628355...MIsNqWg6WY9AIV_weICR09VQ1VEAQYAyABEgJ6e_D_BwE
https://www.ebay.com/itm/2841628355...MIsNqWg6WY9AIV_weICR09VQ1VEAQYAyABEgJ6e_D_BwE
He broke the USA made one, so...
Sure but after how many years, the last USA made Craftsman for these was about 2005 (NOS probably sold for a few years after that) or so IIRC? I would bet the Chicom replacement doesn't last anywhere close to that.
JTK
$100 Site Donor 2025
That's true, but that's an old wrench. Like 30+ years.
I'm kind of intrigued at how this "return policy" even works now. No store is going to carry just a single wrench like this to grab for you from off the shelf.
Last time I exchanged a broken 3/8" craftsman ratchet at sears was a good 12+ years ago. They exchanged my USA made wrench with a rebuilt one from a drawer near the register in the tool department. I really should have done my homework because the replacement was a piece of junk.
I mean, I have a Pittsburgh set of ratcheting wrenches that I bought in '13. I use the 9/16" exclusively to loosen nuts (with a hammer) torqued to 780-in-lbs.
They all still work great, but the chrome is flaking from the 2.5lb sledge.
The current state of Craftsman is a bummer but a wrench made in China that works is better than a broken one made in the USA.
He's looking for his keys.Where is BITOG member AutoMechanic? He is an expert on Craftsman tool returns.
My local Ace hardware store will replace it with no questions asked. I specifically asked the owner if there would be any money out of his pocket. He told me that the parent company Ace stands behind all Craftsman tool warranties, but the replacement tool could be made in Taiwan or China.
That being said: This Ace store owner went to high school with me. He has a total of three employees, only one employee working on the first day of hunting season. All receipts are hand written. He might have said this just because it's an itty, bitty town and he didn't want a bad reputation, etc., etc.
That being said: This Ace store owner went to high school with me. He has a total of three employees, only one employee working on the first day of hunting season. All receipts are hand written. He might have said this just because it's an itty, bitty town and he didn't want a bad reputation, etc., etc.
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