where to get Craftsman socket warranted

[CarLuver]

Broke a 24 mm socket today. Since craftsman is no longer sears , where do i get a replacement under warranty?

Thanks

 

[Torrid]

Looks like they do it from the website now. Not quite as convenient as it used to be.

 

[B1974]

Did you try the website? https://www.craftsman.com/pages/warranty

 

[bullwinkle]

Ace Hardware & Lowes should be able to do it, they stock Craftsman now.

 

[AutoMechanic]

You can do it on the website which I’ve done many times with success. You can also try Lowes or Ace Hardware.

 

[atikovi]

Ace Hardware & Lowes should be able to do it, they stock Craftsman now.

But do they have that individual socket? I broke an extension and they only had the 3 piece set in the store. I had to drive back home to get the other pieces for the exchange. Those made in USA extensions in exchange for China ones now.

 

[bullwinkle]

But do they have that individual socket? I broke an extension and they only had the 3 piece set in the store. I had to drive back home to get the other pieces for the exchange. Those made in USA extensions in exchange for China ones now.

Might have to look online to see if they stock it or not. I’ve ran into this several times with ratchets-broke the old USA made one, only Chinese replacements available…

 

[CarLuver]

Did you try the website? https://www.craftsman.com/pages/warranty

i have not . will call them tomorrow

 

[DemoFly]

Where I live, I am able to walk in to Lowes and get a warranty replacement.

I've heard that isn't the case for all Lowes locations. But I bet most do?

 

[Soft Cars]

Ace Hardware might do it. NAPA stocks Craftsman now too.

If you could talk NAPA into giving you a Carlyle has a replacement, that would be even better.

 

[Kruse]

A couple of years ago, I took a 1/4” drive defective Craftsman ratchet in to my local Ace Hardware store. Now I’ve known the owner of the store for over 40 years and I actually went to high school with him. He told me that he would lose no money out of his pocket when he does a Craftsman warranty service. I reminded him that it wasn’t purchased at his store and he said it didn’t matter. A few days later he gave me a new replacement ratchet, free of charge.

 

[grisby]

Never had any luck or replies from the Craftsman website. I take them to Lowes and they ask for a reciept. I tell them it was bought yrs ago and they ring up a new one then do a return on the same register and give me a new one.

 

[Chris142]

As long as there is a part # on the shelf that matches yours you can exchange it at lowes or ace. If the # has changed your hosed. They won't even swap it on the website.

 

[Kruse]

As long as there is a part # on the shelf that matches yours you can exchange it at lowes or ace. If the # has changed your hosed. They won't even swap it on the website.

Please send your defective non-warrantable Craftsman tools to me.

 

[chainblu]

I recently replaced a 40 yr old Craftsman breaker bar at Ace.

 

[Chris142]

Please send your defective non-warrantable Craftsman tools to me.

You going to replace them?

 

[D60]

As long as there is a part # on the shelf that matches yours you can exchange it at lowes or ace. If the # has changed your hosed. They won't even swap it on the website.

Only if that's a new policy in the last year or two? Corporate swapped a discontinued ratcheting wrench for me with the closest substitute in Jan '21

 

[Pablo]

Why not just go to Sears!











I’ll see myself out now

 

[dlundblad]

Around here, Ace has proved to be the least hassle. Lowe’s as well does them though.

 

[Sam_Julier]

I used the Craftman website for a ratchet that was giving me issues. A replacement arrived in a week.