Originally Posted By: salv
Originally Posted By: THE_TROTS
No dealership tech is checking your filters during the free multi-point inspections included with an oil change. No dealership tech is changing your oil unless it is part of a repair.
Dealers have a fast lane/quick lube/whatever you want to call it staff who's entire jobs are to change oil. The fast lane/quick lube/whatever it is called employees are the ones who would check that filter during your inspection, and many don't. They are judged by the service manager mostly on how fast they can turn out oil changes, and tearing apart a dash/glove box to check the cabin air filter can take as long as the oil change itself did.
If you have a service history at that dealership, the service adviser will see that filter as a recommended item based on mileage. If you don't, and it was later recommended, than the fast lane employee who changed your oil took the time to check it.
Yes, if the filter was actually checked, than he did tear into the dash to check it. In regards to the price, that's part of dealer service. It is worth it to some, not to others. There's a reason dealer service departments often make more money than the new car sales department.
This is not only wrong in many cases, but a huge overgeneralization. At my shop it is our job as service advisors to check fluids before the RO is written. Many shops operate that way.
Our technicians will check cabin filters if they suspect they haven't been changed, or if they hear something rattling around in the blower. Any smart tech knows that giving a customer a visual is going to increase their chances of selling a job.
Only larger dealers have quick lube lines.
Well [censored] my [censored] and call me a [censored]. I did not know there existed service advisers willing to get their hands dirty, or techs willing to perform mere quick lube tasks. My eyes have never witnessed either.
