Hi All,
My Wife and I purchased a 2018 Jeep Renegade around two weeks ago. It's a 1.6 e.Torq (basically a Tritec engine with a 16v head) with a 5 speed manual box and front wheel drive only. It's only got 9,000miles on the clock and is absolutely immaculate. 24 hours after purchasing I was pulling off (gently might I add) and the clutch plate decided it didn't want to be in the gearbox any more.
The car has spent two weeks in a Jeep dealer and we've been told it's going to be another 4 weeks before it can be repaired.
The dealer we purchased the car off has been fantastic. They put us in a hire car as soon as the car broke, and call us nearly daily to make sure everything is okay. They have given us three options.
Option 1, They've offered to leave us in the hire car until the Jeep is fixed and offered to extend the warranty to 5 years/100k over the standard 3 year/60k manufacturers warranty.
Option 2, we can have a full refund.
Option 3, they have a 2017 Renegade in stock with 18k on the clock which we can 'swap' for. They will extend the warranty to 5 years/100k and give us a £2000 refund.
We are siding with option 3 at the moment. The first Renegade we purchased is Solar Yellow and the 2017 is Omaha Orange. Both are exactly the same specification.
Generally, are the Renegades reliable? Or should we just take the refund and look for something else?
My Wife and I purchased a 2018 Jeep Renegade around two weeks ago. It's a 1.6 e.Torq (basically a Tritec engine with a 16v head) with a 5 speed manual box and front wheel drive only. It's only got 9,000miles on the clock and is absolutely immaculate. 24 hours after purchasing I was pulling off (gently might I add) and the clutch plate decided it didn't want to be in the gearbox any more.
The car has spent two weeks in a Jeep dealer and we've been told it's going to be another 4 weeks before it can be repaired.
The dealer we purchased the car off has been fantastic. They put us in a hire car as soon as the car broke, and call us nearly daily to make sure everything is okay. They have given us three options.
Option 1, They've offered to leave us in the hire car until the Jeep is fixed and offered to extend the warranty to 5 years/100k over the standard 3 year/60k manufacturers warranty.
Option 2, we can have a full refund.
Option 3, they have a 2017 Renegade in stock with 18k on the clock which we can 'swap' for. They will extend the warranty to 5 years/100k and give us a £2000 refund.
We are siding with option 3 at the moment. The first Renegade we purchased is Solar Yellow and the 2017 is Omaha Orange. Both are exactly the same specification.
Generally, are the Renegades reliable? Or should we just take the refund and look for something else?