Warranty issue. How can they do this?

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Chris142

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Jun 5, 2003
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Location
Apple Valley, California
I bought my Jeep new in 02. It came with a 7/70000 warranty.

The CK engine light came on yesterday. I pulled the code and it's due for it's 4th TPS sensor.

It has 35,9xx miles. The Stealer said I had till 36K to get it there or it would be out of warranty.

They said that Jeep no longer offers the 7/70K warranty and does not stand behind it. My warranty now is 3/36.

How can they do that?
 
Down here, there is no way they'd get away with that.

(BTW, under general contract law, warranty on the replacement part starts the day it is fitted...I've seen some people win with that argument when the car has run out of warranty).
 
They can't do that. If you bought a vehicle with a 7/70 warranty it is good till 7/70. Simple as that. Sounds like your stealer is just trying to give you some b.s. I would call the 1 800 number in your owners manual & start bitching. Then sell that heep & buy a Toyota. LOL
 
quote:
Originally posted by Chris142:
I bought my Jeep new in 02. It came with a 7/70000 warranty.

The CK engine light came on yesterday. I pulled the code and it's due for it's 4th TPS sensor.

It has 35,9xx miles. The Stealer said I had till 36K to get it there or it would be out of warranty.

They said that Jeep no longer offers the 7/70K warranty and does not stand behind it. My warranty now is 3/36.

How can they do that?
Click to expand...
Absolutly NOT! That is 100% BS. Call customer assistance at DCX. This is a breech of contract.
 
Wouldn't the TPS fall under the emisions warranty anyway?

Thats an automatic 7/70 here in Ca. I have a real bad feeling about this whole situation. I was gonna just buy the part and install it myself untill I priced it...............$75 my cost!
 
quote:
Originally posted by Chris142:
Wouldn't the TPS fall under the emisions warranty anyway?
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That's a good question.

On most any new vehicle, anything that affects how the engine runs could be considered "emission related."

If I burn a hole in a piston, you can bet that this will affect emissions, though I think that would be subject to the powertrain warranty,

I always assumed they meant catalysts and exhaust items, but I don't know for sure.
 
Seeing how the same part has failed three times under warranty you could force them to buy it back! If sugar does not get you the answere you should get then switch tactics. I am preety sure if you are calmly explain this to DCX and they will not help the threat of a "Buy Back" over something as gimpy as a TPS will grease the wheels!!!

Rember you also have third party arbitration at your disposal!!!!


This is just a good example of how the dealer will try to get out of any type of warranty work for what ever reason. Sometimes it is because it does not pay enough and other times it is becasue of pressure to reduce warranty claims. I have been in the AUto industry since 1988 and this type of behavior is common!!!! No one ever belives me though!!!
 
quote:
They said that Jeep no longer offers the 7/70K warranty and does not stand behind it
Click to expand...
Your dealer is completely wrong. Get 'em to put that one it writing.

There must be a better Jeep dealership somewhere within 100 miles of your place. You do not need to go to the selling dealer for warranty work.

John
 
Is the 7/70 a powertrain only warranty and the rest of the vehicle is covered by 3/36?

http://www.jeep.com/incentives/popups/J/seven_year.html

http://www.graftchrysler.com/warranty.htm

http://www.wjjeeps.com/warranty.htm

So if you are past 36K, you may be out of pocket for the sensor repair.

Sucks, but they have to draw the line somewhere. I agree that a great dealer would cover it if you came in with 36010 or something like that, just barely over.

I guess you could have it flat bed towed to the dealer with less than 36K on the clock.

Oh, since they've replaced 3 prior sensors, what is the warranty on their work. I agree, they need to cover this repair.

However, I wouldn't expect every little thing to be fixed under the 7/70, as that's a powertrain only warranty. I'm pretty sure the bumper to bumper stuff is only 3/36.

TB

[ March 08, 2005, 09:59 AM: Message edited by: javacontour ]
 
"Umm... Peter, did you get the memo? We are now putting cover sheets on our TPS reports."

grin.gif


Seriously though, I don't know what TPS sensor is, but like others mentioned, I would call the corporate office and find out whether it falls under the powertrain, emissions, or other type of warranty, since each one may have a different interval.

But the dealer saying that the duration of your warranty has been decreased after you already bought the vehicle is definitely wrong.
 
javacontour is correct.

The thing about your warranty not being honored is complete garbage. HOWEVER, you still may have to get it to them by 36K. The TPS may not be covered by the 7/70 warranty because it's not a mechanical part. ChryCo used to write their 7/70 warranties to cover mechanical parts in the engine, transmission, and axles. Some attached parts were covered, others were not (the alternator, for example, is attached to the engine but was not covered).

I have very high confidence that the TPS will not be covered by the emission control system warranty outside of California, but I don't know about differences there. Again, if you read the emission warranty it usually specifically lists what is covered and what is not.

If you bought the vehicle new, the complete warranty is in your owner's manual packet. Read through it and you'll know the answer.

Also, the fact that you've had the same thing repaired 3 times COULD mean you can get protection under lemon laws, but they are HIGHLY variable state to state. WA has one of the most protective lemon laws I know of, and this would not even come close to getting the car bought back under their law.

If you have to pay for it yourself, are you mechanically inclined? You can likely get the part far cheaper at the auto parts store and replace it yourself pretty quickly.
 
As other posters said sensors are not usually covered under extended warranties, even ones that you buy. But the dealer cannot just change the warranty period or items covered originally. Check your warranty booklet. It will spell out in detail what is covered and for how long. Also if you've had the TPS replaced 3 times in under 36,000 miles it seems a "bit extreme" needless to say
rolleyes.gif
. Either you're having a REALLY rotten luck with bad TPS sensors or something else is causing them to fail. If that's the case then if you keep replacing them they'll just keep going bad. How long ago and how many miles ago was the last one installed. Usually for replacement parts you have a 1 year 12,000 mile warranty on them. BUT because it was done under the 3/36 warranty MAYBE it's only warrantied till the end of your 3/36 warranty
dunno.gif
. Check on it anyway. On most vehicles the TPS is a realtively easy sensor to replace if you have to do it yourself.

Whimsey
 
My chevy dealer warrantys their work for 1yr 12k miles bottom line. They said if it breaks again its on them and the warranty starts over again each time it happens.
 
I agree with Uneasy! Sell it or get the dealer to do a buy back. Typical big 3 trying to cut back on warranty claims since they eat into profits. Here is an idea, build them better!

Daily Drives:
-2003 Toyota Tacoma PreRunner,2.7 liter, 4 cylinder, Mobil1 5w30 ODO 14100
-1995 Toyota 4-Runner,3.0 liter,6 cylinder, Mobil1 10w30 ODO 94400
http://community.webshots.com/user/amkeer
 
Just about all your sensors and PCM (cats, etc.) should fall under your emissions warranty. They aren't maintenance items. This should be an 8/80 warranty.

Check your manual for all the warranties. It should have a seperate one for emission controls.


..and yes, the dealer is FOS.
 
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