Toyota dealer experience, thumbs down

[Spector]

Although I have a Camry with 200000+ miles on it I will never buy another. Arrogant dealership with overpriced services.

It truly is unfortunate that American built cars cannot dig out of the quality issue they created in the 70s. When people say quality they want a Honda or Toyota yet today, they really are no better and most foreign car dealerships are arrogant I have found, especially BMW, hey, want the car make an offer otherwise get out of my showroom attitude.

 

[rjundi]

The warranty of a new vehicle starts at the mileage when the car is delivered. I have a feeling your car had at least 20-40 miles. So it expires on 36,040 miles not 36,000 miles.

I get a little leeway on my Subaru delivered with 270 miles. It was located/driven 230 miles across New England from upstate NY then to me. So warranty expires 60,270 miles.

 

[demarpaint]

Originally Posted By: Spector
Although I have a Camry with 200000+ miles on it I will never buy another. Arrogant dealership with overpriced services.

It truly is unfortunate that American built cars cannot dig out of the quality issue they created in the 70s. When people say quality they want a Honda or Toyota yet today, they really are no better and most foreign car dealerships are arrogant I have found, especially BMW, hey, want the car make an offer otherwise get out of my showroom attitude.


My feelings exactly, and the gap in quality that hurt the American cars is closing. The American cars have improved greatly, but the bad taste from the 70's still lingers on.

In your case a bad dealer experience ruined it for Toyota. I'm positive you're not alone, and just as GMC was king of the hill for so many years they fell off, the same can happen to Toyota, XOM or any giant for that matter.

Last year while shopping for new cars we checked out a Toyota FJ Cruiser, which I really liked. Took it for a test drive and was talking price, when the salesman started saying they sell for "fair market value" I handed him the keys and walked at the end of the test drive. That was the ultimate turn off for me, its a back handed way of telling someone they sell over sticker. This NY Boy don't play that game. Coming from selling cars it turned me off more. Nothing against Toyota they make some fine cars, but that little stunt killed the deal. If that is standard policy for Toyota I guess I'll probably never own one, if they have wiggle room its another story.

Now a year later we're in some tough times, and customer service and appreciation is more important than ever. In bad times people tend to not forget, at least I won't.

 

[Bill in Utah]

Ok, Here are the facts;

(Please trust me that the other pages do not have ANYTHING that is important as far as the OPs case)



Notice the 60 months or 60k miles. Also that gaskets are COVERED.

Here is the page where they can get you (why you want to FOLLOW the manual for fluids and OCI)



This is out of the Toyota Owner's Warranty Information booklet.

Bill

 

[ravenchris]

Thank you Bill.

 

[lenjack]

It's not a Toyota problem. It's a dealer problem. There is NO car maker that has not had a dealer try to pull this stuff. I guarantee you, if this had been Bobby Rahal Toyota in Mechanicsburg PA,it would not have occured. From the time I bought my first Camry from them in 1996, they would bend over backwards and extend me courtisies...I know, bad spelling..., above and beyond the call of duty. While many (Most?) Toyota dealers are nasty, there are a few good ones.

 

[mrsilv04]

I refuse to set foot on my local Toyota/Mazda/Kia/Hyundai/Chrysler/Scion/Volkwagen dealers lot.

(Yes... all at one location)

Too slimy. Might slip and fall.

Plus, they run the commercials on the radio, where they are certain that the way to sell cars is to *scream* all the way through the commercial.

I hate to tell them this, but that's the way to sell cars to idiots.

 

[Bill in Utah]

Originally Posted By: mrsilv04
Plus, they run the commercials on the radio, where they are certain that the way to sell cars is to *scream* all the way through the commercial.

I hate to tell them this, but that's the way to sell cars to idiots.
We have one that does this too. Then they spend the last 10 secs with a wisper taking 100 words per min about all the LEGAL info on what they just said.

Like shouting that the car is only $99 a month, You can afford $99 a month for a new car.

The wisper says $99 a month for the first 6 months, then $279 for 60 months and a ballon of $5000 on the 61st month.

All depending on OAC and your trade in. All for a KIA at books @ $12k out the door.

You are correct, Idiots are going "only $99 a month"..

 

[aaxb970]

So the moral of this story is read the warrenty part of you manual so you don't go to the dealer and think that you warrenty is up! The dealer is a slimy douche and wanted to make money off you not knowing the warrenty! Enough of this topic...someone please blow a head gasket and blame it on Dexcool ASAP!

 

[dkryan]

Diesel,

What's the name of the dealer?

 

[3Toyotas]

Originally Posted By: Bill in Utah
Originally Posted By: demarpaint
Originally Posted By: simple_gifts
powertrain warranty=60K


Thanks, then in that case they're trying to rip off the customer, and possibly double dip. It should be reported to Toyota. Sadly they get away with it sometimes.


RIGHT AWAY.

Post the name of the STEALERSHIP here.

(I'll give them a call and let them know that their "service" is being posted on the web. Word of mouth is the best or worst advertising..)

(and it's free!)

Your car has a 60k powertrain warranty like stated above.

My 2005 has 125k on it and never been back to the shop. Still going like new. I'm going to replace the spark plugs for the first time today.

Take care and sorry to hear some @#%& stealership messed with you.

I'd have a hobby now if they did that to me.....

Bill



Agreed 100% Bill.

Corolla's continue to be a very reliable car, and also gets very good mileage for the initial cost.

I'd probably be taking that car to a different dealership, where more than liley will provide better service as well as repair work.

OP...definately notify your corp. case worker. He WILL be sure you are taken care of. As long as you're not an [censored] on the phone, they will pretty much do what you ask. Personal experience here on this issue. My experience with corporate was very good, which most should be.

 

[3Toyotas]

Originally Posted By: NHHEMI
Originally Posted By: H2GURU
Toyota has a regional manager who WILL resolve this to your satisfaction, be sure to contact them.


That is assuming you can actually get a hold of this area rep and/or get him/her to actually call you back. I tried for THREE MONTHS and could not even get a call back on my new Tacoma going bald, the cracked composite bed, having to buy tires 2 weeks into ownership because they would not balance and the dealer wouldn't keep trying nor replace them, and all of the other issues the dealer would not do anything about.

I finally sold that piece of [censored]! and NEVER got a call back from the rep. I even wrote Toyota HQ about the horrendous nightmare I had with the dealer and rep. No response from them whatsoever either. Not even a standard form letter.

The other guy who posted that they have got so big they no longer care is dead on. They are an arrogant company with an arrogant dealer base. Funny but most of the loyal fans of that brand are also arrogant. Must be a prerquisite to own a Toyota or work for the company?


I never had a problem getting ahold of my toyota rep. If i had to leave a message, he always got back to me usually within 24 hours. Plus, while my repair was being done, he'd call me almost every day with the progress.

If you call beotching and moaning, and being a jerk on the phone. I don't think anybody would call you back. I'm not saying you did, by any means. Just saying.

Sorry to hear about your bad experience. This is the first one i've heard about toyota corp.

 

[Boomer]

Won't be the last. With their increasing warranty recalls, comments on bad dealerships and some parts issues, they are the General Motors to be. Consumer reports no longer receommends all Toyotas but now tests them as they say they can no longer assume it is a quality vehicle just because the name Toyota is on it.

In five years, they will be like dealing with GM. They are too big and trying to be too many things to too many people world-wide. Is Hyandai the new Toyota?

 

[mstrjon32]

Originally Posted By: Boomer
Is Hyandai the new Toyota?


Yes.

Does that mean in 5 years Toyota will be the new GM and suddenly I'll start liking them? I think no.

 

[mrsilv04]

Originally Posted By: Boomer
Won't be the last. With their increasing warranty recalls, comments on bad dealerships and some parts issues, they are the General Motors to be. Consumer reports no longer receommends all Toyotas but now tests them as they say they can no longer assume it is a quality vehicle just because the name Toyota is on it.

In five years, they will be like dealing with GM. They are too big and trying to be too many things to too many people world-wide. Is Hyandai the new Toyota?


You know that saying about being careful what you wish for (to be #1 in the world), because you may get it (Toyota)?

Well.... Toyota wasn't careful enough.

 

[NHHEMI]

Originally Posted By: 3Toyotas


I never had a problem getting ahold of my toyota rep. If i had to leave a message, he always got back to me usually within 24 hours. Plus, while my repair was being done, he'd call me almost every day with the progress.

If you call beotching and moaning, and being a jerk on the phone. I don't think anybody would call you back. I'm not saying you did, by any means. Just saying.

Sorry to hear about your bad experience. This is the first one i've heard about toyota corp.


I could never get the guy on the phone nor could the service manager from the dealership I used. I never had a chance to be a jerk.

The rep would not return my calls nor the dealer's about my Tacoma. Started calling in late November and gave up in early February. Bought a Silverado in March. Wrote to Toyota HQ about all the problems with the truck, the poor dealer, and the Rep who would not call either of us back. I was extremely civil in the letter. They didn't even bother to send me a form letter with a phony apology. They just ignored me too.

Hope Toyota goes straight down the c r a p p e r. My bad experience is far from unique with Toyota. I have heard many horror stories. They are no better( nor worse )than any other car mfg.

 

[smokey1]

wouldn't that be under the EMISSIONS warranty ? I think that is covered for 6 years / 90,000 miles or more , no ? That should be somewhere in the OWNERS MANUAL or other papers ( documents ) for warranty that came with car . GOOD LUCK

 

[smokey1]

looked in OWNERS WARRANTY INFORMATION manual that came with '08 YARIS and the INTAKE MANIFOLD AND INTAKE AIR SURGE TANK is under WARRANTY PARTS LIST for only 2 years / 24,000 miles . Some are covered for 8 years or 80,000 miles . Not what I was hoping to find . BEST OF LUCK .