I kept thinking about the OP's decision to buy this tire and I was curious about where a tire that low priced was made. So, I decided to call Kelly Springfield and find out. The result was very dissatisfying.
Kelly Springfield is a value brand owned by Goodyear. The KS website doesn't list a phone number for customer inquiries, only an email. But, the warranty booklet does have a number.
http://www.kellytires.com/pdf/tread-life-brochure.pdf
I called an was able to speak to someone very quickly. I told her I had a question about the KS Explorer Plus tire. I asked her if she could tell me in what factories the tire is made. She said she had no way of knowing and they had no list to tell me what factories they're made in.
I asked her if she could even tell me the countries in which they were made, as I assume they're made in more than one factory. She said you have to look at the tire to see where it is made. I suppose there is a chance she just didn't know what she was talking about and didn't know where to find the info. But that isn't really an excuse.
I've contacted quite a few companies about their products asking where they're made, and I've never had a company rep tell me "I don't know."
That is bad customer service, IMO. I recently contacted Hankook about this same issue and they gave me a specific answer.
Here is my email exchange with Hankook:
Quote:
I'm considering buying a set of the Optimo H727 for my Hyundai Sonanta. I was wondering where these tires are made? I realize there may be more than one factory that makes them, but in what countries are the factory/factories located? I try to avoid made in China tires, and I want to make sure these aren't made in China before I buy them. I had a set of Hankook H418 tires in the past that I was satisfied with. Thanks, Stephen
Quote:
Hello Stephen,
The H727 is made in Korea.
Best regards,
Juan A. Britos
Assistant Manager
Technical & Service Team
Hankook Tire America
1450 Valley Road, Wayne, NJ 07087
(973) 406-3614
(973) 633-9980 fax
Quote:
Thank you for the response, but I have a follow up question.
On Tire Rack's website, they list the countries of origin as China and Korea. Is Tire Rack wrong, or are the tires made in both Korea and China?
http://www.tirerack.com/tires/tires.jsp?tireMake=Hankook&tireModel=Optimo+H727
Thanks again,
Stephen
Quote:
Hankook has factories in Korea, China, Hungary and Indonesia. For the American market the H727 comes from Korea.