Tire Rack -- Be careful

[The Blur]

I brought tires from TR. 1 of the tires was 2 years old. TR has the DOT date recorded incorrectly. They refused to make it right. They tell me the tire came from elsewhere !! I tried extensively. Just ship me a new tire, and you get your other tire back. Very simple.. Nope, they offered me $70 on a $350 tire.

ok, time to have fun with the CC company. and move on to the next forum, and next forum after that.

 

[TomYoung]

I brought tires from TR. 1 of the tires was 2 years old. TR has the DOT date recorded incorrectly. They refused to make it right. They tell me the tire came from elsewhere !! I tried extensively. Just ship me a new tire, and you get your other tire back. Very simple.. Nope, they offered me $70 on a $350 tire.

ok, time to have fun with the CC company. and move on to the next forum, and next forum after that.

I am sorry this happened, but I have been dealing with this company for more than thirty years, and while I have had a few issues here and there -very few- I have found that their customer service is superb and they want you to be satisfied. I am not sure how bad a two-year old tire is….

 

[The Blur]

It's 2 years off its life on a low mileage car. On collector cars, we replace tires due to age, not mileage. So, it's already aged out by 2 years. This is the 2nd problem I had with TR. The first one they resolved on a professional level. This one not..

 

[wings&wheels]

Collector car? I'd take the $70, would not worry about it and consider age from when it enters service.

Had the Vredesteins on the 993 arrive from TR 2 years old, unsurprising for a low turn seller, not something I worry about and they will be replaced at ~7 years from install w/ probably 5k miles on them.

 

[The_Jeff]

Tires don't start really aging until they hit the pavement and the preservative wears off. Yes they age but it's not a 1:1 ratio.

I'm unaware of Tire Rack promising a specific freshness, and don't believe you're going to win your credit card chargeback.

 

[GRUMPYDUDE2]

I would be unhappy with TR as well, but, no reason to fret.
This is my thought process as well -
" I'd take the $70, would not worry about it and consider age from when it enters service".

 

[dogememe]

I agree that $70 is fair compensation and move on with life. It will be OK!

 

[Owen Lucas]

You'll get the best traction with emails to the board of directors, CEO (executive secretary will get the email most likely), complaint to local chamber of commerce.

Reverse engineer the email format at Discount Tire, the owners of TR. I've emailed the entire board of directors at multiple companies and have gotten executive customer support.

You want to make them "make you go away".


https://www.tirebusiness.com/executives/scott-clark-new-tire-rack-ceo

 

[joekingcorvette]

I agree with the others take the $70 and call it good. I have had terrible luck with credit card disputes. It seems they just like to deny those types of claims however I wish you the best of luck. Note to myself: I will be checking tire dates while it's still in the parking lot next time and I hope a lot of other BITOG'ers do the same.

 

[The Blur]

2 years on a 10 year life is 20%. Some consider 6 year life on a tire. So that's 33% of your tire life.
$70 is a spit in the ocean.

Now that they didn't want to do the right thing, and I tried. I tried hard. F- them. They will pay to make me go away over $700 worth of tires.

It would have been so simple to do the right thing. My time is worth more than that.

 

[The Blur]

Not only the age. But since TR recorded the DOT incorrectly. My road hazard warranty is no good. Be careful out there, even with big names such as TR.

 

[2strokeNorthstar]

You didn't get what you paid for. If it's a good CC they will probably just refund it after some back and forth. TR is no longer even worth the hassle since DT took it over.

 

[Rmay635703]

I brought tires from TR. 1 of the tires was 2 years old. TR has the DOT date recorded incorrectly. They refused to make it right. They tell me the tire came from elsewhere !! I tried extensively. Just ship me a new tire, and you get your other tire back. Very simple.. Nope, they offered me $70 on a $350 tire.

ok, time to have fun with the CC company. and move on to the next forum, and next forum after that.

I had this happen other places as well, mounted a pair of re92’s through mail order on my insight a few years back when Firestone had a clearance), had a tire almost blow (hit a frozen raccoon, and got home and it immediately went flat,)
The only place with a 165/65r14 was Bridgestone had to unmount and bring in the rim because they didn’t have time, paid $175 for a $45 tire and they were freaking out because the tire was 12 years old and wanted to inspect all the tires on my car.

Declined turned out 1 tire of the 4 was over 5 years older than the others. (8 years older than the rear which I purchased separately)

 

[edyvw]

That is why Costco is my preferred store for tires.

 

[JeffKeryk]

That is why Costco is my preferred store for tires.

I put a set of Firestone(?) tires on my niece's 2015 Oddy back when she was living in Arlington, TX. One picked up a nail or something. Her Costco told her they did not have those tires in stock, so they replaced a pair of them with Michelins. Of course no questions asked.

Kudos to their service. I will replace the sticky Pirelli P Zeros on our M3P with Pilot Sport A/S before too long.

 

[edyvw]

I put a set of Firestone(?) tires on my niece's 2015 Oddy back when she was living in Arlington, TX. One picked up a nail or something. Her Costco told her they did not have those tires in stock, so they replaced a pair of them with Michelins. Of course no questions asked.

Kudos to their service. I will replace the sticky Pirelli P Zeros on our M3P with Pilot Sport A/S before too long.

Sometimes I would get tires from Costco 2-3 weeks old.
I bought probably 20+ sets of tires from Costco and they have never been older than 4 months.
I go to DT just if I want some track tires or Continental. But, date wise it is hit or miss. I got in January VikingContact7 from DT and they were 19 months old. Whenever that happens I usually stop buying from them 2-3yrs, then go back bcs. something specific. But, my patience is thinning with DT.

 

[ecotourist]

A few years ago I ordered a set of winter tires and rims from TR. They were supposedly balanced but were actually far out of balance. TR authorized me to have them rebalanced and paid the bill. I consider that good customer service.

I have recently been buying tires from Costco. They offer a good selection, reasonable prices and lifetime repairs, rotation and rebalancing.

But I still use TRs tire selection guide.

 

[The Blur]

I'm looking around.
Tires Easy has a satisfaction guarantee. and free installation !! They pay PeP Boys to install them !

 

[slacktide_bitog]

Not only the age. But since TR recorded the DOT incorrectly. My road hazard warranty is no good. Be careful out there, even with big names such as TR.

I thought road hazard was from date of purchase

 

[The Blur]

I thought road hazard was from date of purchase

It is. If TR recorded the DOT code correctly. Now I have a DOT code that is totally foreign to TR. They don't recognize the tire as being theirs.