The state of everything seems broken...

Sounds about right....I got a letter from insurance denying my MRI because I hadn't stuck to the Physical therapy required....The physical therapy that required me to drive to the office which is fine...but my Dr ordered me not to drive because of my vertigo and my left leg randomly giving out...Called insurance....They said it was part of their procedure and if my pain and issue was so bad that I should go to the ER....Went to the ER, Got an MRI at several multiple the price of what it would have been outpatient. Insurance is now wanting to argue that the ER visit wasn't an emergency and I should have went back to the Dr again. Going to see a neurosurgeon now in 3 weeks... If the supreme insurance overlords allow it. The world is so compartmentalized that its incompetent.
 
If a business is so busy that they have to develop a "system" to handle me, and that "system" is broken, I'm always happy to alleviate a small part of the business volume that they find so problematic. I can find a new provider.

It's always bad policy as a business to blame your systems in front of your customer. Your customer didn't design your process. You did. Never confuse a you problem with a customer problem. Unless you can take ownership, apologize, and tell me what you've done about it I'll go elsewhere.
A few months ago we went from a normal phone system at work to one from Ring Central. To say it has been a massive downgrade would be like saying the Saturn V was a church candle. Part of it is Ring Central sucking, part is the people implementing the system not listening to our needs, and part was the guy in charge being incompetent. So yeah, I am still apologizing for a system put in place by my overlords that does not let me effectively do my job.
 
A few months ago we went from a normal phone system at work to one from Ring Central. To say it has been a massive downgrade would be like saying the Saturn V was a church candle. Part of it is Ring Central sucking, part is the people implementing the system not listening to our needs, and part was the guy in charge being incompetent. So yeah, I am still apologizing for a system put in place by my overlords that does not let me effectively do my job.

PBX is so expensive now, you guys would have gotten priced out eventually, unfortunately, and ring central was probably the cheapest bet. Our phones are still voip , but as basic as possible. Anything with soft phones or needs to connect to Teams sucks.

Plus the c-suite overlords probably love the telemetrics available.
 
OTOH, there was a time when you could call an airline, actually get a courteous and helpful English speaker on the phone, book a seat and then pay for it at the airport when you checked in for departure. Nice seat pitch and no charge for checked bags, of course. Today, best have your phone and download the app, since ain't nobody to talk to.
If you can pull off this level off service to the right crowd, i.e. middle to higher income, you'll print money IMHO.

The steering wheel off center is a lazy tech. They grab the left wheel and steer it left until the right tire is where the machine says it needs to be. Then they adjust the left wheel in to where it needs to be, you now have a off center steering wheel because the tech only wanted to adjust one side.
Years ago my 2005 Scion tC had a recall on the steering rack, something to do with contamination from the PS pump IIRC.

Tech had to drop the cradle to change the rack.

They didn't center the rack before installing it so the car turned more to one side than the other. I also noticed they didn't install like half the bolts for the engine cradle. Imagine finishing a repair and have 5+ large bolts sitting around. Did the tech just shrug his shoulders and hands keys to service advisor?

I bring it back, and they pop the clock spring, likely thinking they could take the steering wheel off, center the rack and put it back on.

Well the clockspring didn't agree.

I asked for a A level tach to fix it all.
 
If you can pull off this level off service to the right crowd, i.e. middle to higher income, you'll print money IMHO.
That level of service today only exists at commercial airlines at price points high enough that you wonder why the traveler would fly commercial.
Air travel is otherwise a commodity and paying more buys you only more room and for a bit more still a lie-flat seat.
Also, the dirty little secret is that short flights are no cheaper now in real terms than they were prior to deregulation.
 
Following up on your header, was skeptical my tickets app would work at the concert I planned to attend. They issue a scan code only hours before to avoid reselling said tickets. No phone = no entry. Well, all was good and was able to enter without any drama. BUT about as hour into the concert, they had to end the performance due to severe air quality issues caused by the smoke from forest fires. Oh well at least I got about an hour's-worth of play time although it was getting challenging breathing. Those that know we have accused me of being pessimistic in assuming the worst may happen, but it's getting harder to remain positive. Working on it!

Usually, I try to anticipate and be proactive, but these days so much is out of my realm of possibility that I've had limited success, even when I try. Today....check the charge state on all fire extinguishers along with the date on the tire pressure refill of the tire puncture repair foam in my trunk.
 
It's nothing more than proof of Mike Judge's prescience from 2006 -- we are living in Idiocracy. It seems most people are now so dumb that basic societal functions are suffering under the weight of their stupidity. And trying to explain this to a world of dummies is met with complete befuddlement on their part.

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They are out on the roads big time. The crazy stuff I see people doing behind the wheel these days is actually frightening.
 
Too much to type but Im pissed off. This thread, how timely.
My Medicare Advantage Plan gives me $50 every 3 months to buy over the counter items. For years I have ordered stuff online.

My new plan with Humana, I have successfully done the same for the last 2 quarters (6 months)
(previous companies was Aetna, UHC, never an issue either)
However today, when clicking to "Shop OTC Products" I end up in an ENDLESS loop taking me back to a sign in screen (even though I am signed in) forces me to sign in again, click "Shop OTC Products" again and then takes me back top the sign in screen, even though I am signed in.

The proof I am signed in is, all my prescriptions are there, as well as my account and name. I tried doing a support "chat" and it was useless. I closed everything out. Cleared all cookies and history, tried again, same result.

So ok, I figure once in a VERY great rare while maybe the fact I am using my Apple Mac Desktop that the site is configured wrong. SO I try my wife's Windows Lenovo Yoga laptop. Same endless loop. So annoying! This is HUMANA, nationwide one of the largest in the USA for goodness sakes, good god!
Almost like it is designed to fail, discourage lessor able seniors to get their "free" benefits? Who knows but why does the prescription part work perfect and all part of the same page, the link to shop products doesnt work correctly.
 
...
Almost like it is designed to fail, discourage lessor able seniors to get their "free" benefits? Who knows but why does the prescription part work perfect and all part of the same page, the link to shop products doesnt work correctly.
I get an endless reload loop on Kawasaki's website. The site reloads every 0.5 second.
It's due to my adblocker. When I greenlight the site, it works. While you tried different computers, think about any tools that could be common to both. Ad-blockers, something on your router, etc.
It is very likely that it's not your system's fault, but check your stuff.

As for the general *************** of things (a term not invented but popularized by Cory Doctorow, and targeted at online platforms, but spilling to real life as well, and also a term that for the life of me I didn't expect to get blocked by the filters) - I blame a few things. Not that much blaming as finding an explanation.

*** Professional turnaround. Firing is very easy, hiring is very easy, leaving is very easy. People are not dumb - the dumb part is thinking that you can train anyone to do anything with just algorithms and scripts to follow. It doesn't work. It can create an illusion, but it's not actual service.

Simple example: asking for help in any store vs asking for help in a Costco.
At Lowes, I had to ask three guys on what that special coating is that you coat foundations with. They were clueless. Eventually found it myself. The thing was called - drumroll - "Henry's Foundation Coating".

At the same time, go to Costco, grab ANY guy with a Costco tag by the collar and yell "Nutella!!!" or "Dolydochodianesthemosis nose ointment for when you get hyppo algae on your tummy!!!", and they'll just continue your sentence with an aisle and position number without taking a breath.

Look at their name tags - they all have their starting year. For a reason. They are proud of it. Ten years ago. Twenty years ago. That's experience. That's knowledge that has been hammered and hammered and hammered in. These guys are not smarter than others. They just have had the time to learn their stuff, and are happy enough with their jobs to care.

Go to a Trader Joe's - they might not know their stuff, but they'll be happy to help.

*** And a very specific one, which we are blessed and cursed with: ENGLISH LANGUAGE 😊
What do I mean - you can outsorce support and call center jobs to pretty much ANY country, where they will ALL claim to know English. At least - enough to get the job. They might even have English as the official state language.

However, they often do not understand it. Not from stupidity, but from general lack of contextual knowledge. Combine it with stress, and with the sheer, pure, unadulterated fear that most of them have of losing that job, and you have complete blockages quite often.

I can bet that anyone calling for support in Iceland, Sweden, Poland, Hungary - well, they are not hitting a call center in India. They are talking to their neighbor. This changes things.
 
1. Brought my 2020 Tundra into the dealer for warranty work on the front differential and they drop the truck causing $4500 in damage.

2. Have another Toyota shop fix it and I've been waiting to months for a the stupid Tundra Platinum placard for the passenger door.

3. Brought the 2019 RX 350 to a very well regarded indy shop a few months ago for some maintenance issues and mentioned there's a vibration coming from the right front tire when turning left - sounded and felt like a wheel bearing. They could not reproduce the issue, they inspected everything, and everything was good. I knew it was the wheel bearing but sure let's give it some more time. Yesterday, brought it back and sure enough it's the wheel bearing. There is no difference from how it presented yesterday and how it presented a few months ago.

They did an alignment yesterday at my request, the wheel bearings have remedied the noise issue completely, but the steering wheel is off-center quite a bit. Called today and they will take care of it but how does the tech not notice this?

4. Lost phones at work a few months ago. It took Charter days to "fix" the issue. We subsequently lost internet and phones for no obvious reason 4x since the initial incident. Every tech blames something else and everything works by the time they leave, just to go down again a few weeks later.

5. I received a pre-collections letter from my son's physician office for a $0 balance. The statement shows the zero balance in several places. We paid it when we received the first statement months ago.

6. Ordered lunch yesterday through Uber Eats from Panera because I get $25 worth of credits per month. I've been doing this for years. Yesterday, Uber Eats confirmed my order and 2 mins before I was supposed to pick up, I got a message from Uber Eats saying Panera cancelled the order. Spoke to the manager and she was adamant that Uber Eats cancelled my order.

Does anything work anymore?

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I feel your pain, brother. I was just complaining to my wife about constantly dealing with people with Windows 95 brains in a Windows 11 world.
 
Tuesday morning i was out walking without any music ect. For about 30 seconds there was total complete silence. No birds chirping, no motor vehicle noise, no noise from the railroad workyard nearby, no airplanes, no wind noise. Snap my fingers to be sure I could hear. So weird. Though I might be dying.
 
Tuesday morning i was out walking without any music ect. For about 30 seconds there was total complete silence. No birds chirping, no motor vehicle noise, no noise from the railroad workyard nearby, no airplanes, no wind noise. Snap my fingers to be sure I could hear. So weird. Though I might be dying.
A classic glitch in the matrix /
 
If it's any consolation.....I failed to torque a guy's wheels the other day. One started knocking around and destroyed his wheel.

I apologized profusely and immediately ordered him a new wheel (AEV Salta HD). They offer just two color options: Onyx and Flat Black. I SWEAR I ordered the Flat Black, but no I ordered Onyx. :rolleyes: Double checked my order and I messed up.

It became a pathetic comedy of errors: I failed to torque his wheels and then ordered the wrong wheel. I'm not happy about it but can admit when I'm a complete jack-donkey.

Finally got him the correct wheel. Fortunately he was cool about it because he could see I was actively -- even if incompetently -- working the problem.

The moral: don't be stupid like me
If that happened to you - it could definitely happen to most or all of the rest of us.

I cringe thinking about the dumb things I've done over the years.
 
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If that happened to you - it could definitely happen to most or all of the rest of us.

I cringe thinking about the dumb things I've done over the years.
God watches over children and fools! My wife says I'm the former and my actions prove I'm the latter :rolleyes:
 
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