Wife has been using Redpocket cell phone service for the last year. She received a text message yesterday that her plan expires today. I thought to myself, that's not much notice, but is what it is, so in a hurry I purchased a new plan today. Found they increased data from 8GB to 10GB for a slightly lower price. I went ahead and prepaid for a year.
Afterward, I got to thinking about it, and was fairly certain last signup we prepaid at the end of January, not December. I went through credit card statements, and yes, we started service January 20th, not December 20th. Once I purchased the plan, it reset everything and our new year service begins TODAY, so it appears Redpocket has robbed us $20 and a month service by stating that service expires today. I would have expected them to start the new plan I paid for on Jan 21st, AFTER my old plan actually expired.
The $20 is not worth the hour(s) long phone call it would take to resolve this, so I'm just going to eat it, but figured I'd mention it on here, since I know some of you folks use them-- also curious if anyone else has encountered this. It'll be the last year I use Red Pocket though, as that business practice is shady as heck.
Afterward, I got to thinking about it, and was fairly certain last signup we prepaid at the end of January, not December. I went through credit card statements, and yes, we started service January 20th, not December 20th. Once I purchased the plan, it reset everything and our new year service begins TODAY, so it appears Redpocket has robbed us $20 and a month service by stating that service expires today. I would have expected them to start the new plan I paid for on Jan 21st, AFTER my old plan actually expired.
The $20 is not worth the hour(s) long phone call it would take to resolve this, so I'm just going to eat it, but figured I'd mention it on here, since I know some of you folks use them-- also curious if anyone else has encountered this. It'll be the last year I use Red Pocket though, as that business practice is shady as heck.