The IT stuff that starts to get frustrating

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Ive yet to encounter the task I cant figure out if I find it interesting, as a result, I get asked questions about EVERYTHING.

Man code says I don't ask for help unless I actually need it, apparently a lot of "men" these days missed the memo.

I dont mind answering car questions for friends, but I do NOT tolerate people who ask for help, and then interfere while I fix tgeir problem.

ID10T5....all of em
 
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Originally Posted By: redhat
Does anyone else get tired of showing up to family parties, graduations or simply seeing relatives/friends to right off the bat be asked to fix or told about their computer/electronic gadget that isn't working? [censored] its really starting to get old.

Or, better yet, having them come out of the woodwork only when something is wrong. Get used to it. I've been dealing with it for almost as long as I can remember. Just be snobbish like me and make Windows users among your friends and family feel like second class citizens.
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Originally Posted By: Garak
Originally Posted By: redhat
Does anyone else get tired of showing up to family parties, graduations or simply seeing relatives/friends to right off the bat be asked to fix or told about their computer/electronic gadget that isn't working? [censored] its really starting to get old.

Or, better yet, having them come out of the woodwork only when something is wrong. Get used to it. I've been dealing with it for almost as long as I can remember. Just be snobbish like me and make Windows users among your friends and family feel like second class citizens.
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Seems the ONLY time I hear from "family or friends" is when they need something. Other than that never hear from them at all.
 
Originally Posted By: simple_gifts
I gladly offer my IT skills to people, but only to wipe windows and install linux.


Makes everyone's computing life easier and more positive. I keep an Ubuntu LTS live/ installation USB stick on my person.
 
Originally Posted By: uc50ic4more
Originally Posted By: simple_gifts
I gladly offer my IT skills to people, but only to wipe windows and install linux.


Makes everyone's computing life easier and more positive. I keep an Ubuntu LTS live/ installation USB stick on my person.

Ever since you mentioned having a Linux USB stick on you at all times I started doing the same with Linux Mint 17. It's come in very handy a few times! Thanks for the suggestion!
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Originally Posted By: ClutchDisc
It's come in very handy a few times! Thanks for the suggestion!
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I have found three main uses for carrying one around with me:

1) If someone's system is buggered to the point of it being un-usable, a live Linux OS can usually mount the NTFS or FAT (Windows) or HFS (Mac) partition(s) and retrieve or at least access data. You can look like an absolute hero from time to time by doing this.

It is also helpful in this same way for deleting virus or malware applications outright when it cannot be done while Windows is running.

2) It is nice to be able to demonstrate a Linux OS. It must be explained that this OS is *not* Linux, but merely one of hundreds of different ones and that many look and work differently, etc. Some people make judgments about what they like and don't like within a few seconds of observing the GUI and it is important to point out how much more flexible Linux GUI's are relative to Windows and Mac.

3) Install the OS.

Secondarily, sometimes it's nice to be able to upgrade someone, too, who does not have broadband, and a "sudo apt-get dist-upgrade" command indicates that they'll be downloading upwards of a GB. Running through the installation process in Ubuntu, at least, gives the option to upgrade an installation it detects on the HDD.
 
Originally Posted By: uc50ic4more
I have found three main uses for carrying one around with me:

1) If someone's system is buggered to the point of it being un-usable, a live Linux OS can usually mount the NTFS or FAT (Windows) or HFS (Mac) partition(s) and retrieve or at least access data. You can look like an absolute hero from time to time by doing this.

Yes! I did just this with that friends password locked Win 7 computer that I posted about before. After I got the files off, I wiped the hard drive and installed Mint. I haven't heard any complaints from them about Mint either... They were really impressed when I gave them the 15 minute this is how it works and is different than Windows demonstration!

Originally Posted By: uc50ic4more
2) It is nice to be able to demonstrate a Linux OS. It must be explained that this OS is *not* Linux, but merely one of hundreds of different ones and that many look and work differently, etc. Some people make judgments about what they like and don't like within a few seconds of observing the GUI and it is important to point out how much more flexible Linux GUI's are relative to Windows and Mac.

Absolutely! That is one reason why I carry Linux Mint around with me instead of Ubuntu. The people I run into for the most part love the familiar desktop. Plus, I carry MATE, so it's more likely to run on older hardware than Ubuntu.

Originally Posted By: uc50ic4more
3) Install the OS.

Haha, the best part!
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Originally Posted By: uc50ic4more
Originally Posted By: ClutchDisc
Plus, I carry MATE, so it's more likely to run on older hardware than Ubuntu.


Well played, sir.

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Thanks! The last thing I want to do is say, "Here is Linux", explain how it's better, and then boot up their computer to a really slow OS because their hardware couldn't run Unity very well.
 
Welcome to competance and the rank of 'problem-solver' in the digital age! It's akin to winning the lottery and having relatives come out of the woodwork: You get overwhelmed with requests for 'favors'.

Those who don't understand technology are very overwhelmed by it. They find it intimidating, frustrating and they're clueless. When my relatives asked many, many years ago, I told them to by a Macintosch because Apple has excellent customer service, builds both the HW & the SW, and they're going to need a lot of hand-holding while learning. Did they take my advice? No. You'd think earning a EE 30 yrs ago would add some weight to my recommendation. But they don't really understand what a EE is actually.

I looked at one Aunts Dell several years ago because she complained it was slow. Task Manager indicated there were more than 50 processes running....small wonder. IT was just clogged with junk. She freaked when I removed a couple of short-cuts. I tried to explain you leave ADSL on...you don't sign in/sign out...she argued with me about it. After that, no more help. Then she complains about Dell's customer service......

I'm also very adept fixing all sorts of things, big and little. It's amazing how poorly some relatives treat their vehicles, their houses and their tools, and then complain when they don't last.

Personally, I remember being teased by some of these relatives while in college and afterward because I would tackle something, get in over-my-head, but eventually prevail, get it figured out and learned something in the process. My first car, an old Camero was a beater with a lot of rust. I replaced lots of parts, installed a new stereo, had her dualed out, painted her candy-apple-blue and she provided reliable transportation while I was in college.

I'm a tool-user with an engineering degree, what can I say?

When I bought my first new car, a SAAB 900T after my first engineering job out of college, the abuse really started! "WTH is that thing?" On and on and on....tease, tease, tease. They began to shut up after 100,000 miles. Plus I was getting 30mpg. But who cared? Gas was maybe 60 cents/ga. I think they were let down when the thing didn't leave me stranded.

(Can you tell you've hit a nerve?)

FF to now. Since 1983, I've only owned two cars. Both Swedish sleds. The SAAB went 256,000mi over 14 yrs and the current sled is right at 199,400 mi and is now 17 years old.

Back to confusers...I haven't bought a new one since 1998. Why? I keep getting 3 or 4 year old machines for free that are dead. New PS or HD, reload the OS and they're up and running.

Point is they see you as an expert now. You've earned it. Congrats! You do have the right to say No however. That's an additional hurdle you'll have to learn. Being competant also means you'll have some who will be resentful and jealous of you when you know more than they do and make wiser decisions because you do. You may already be experiencing some of this.

Good to rant and get it off your chest. Thanks for listening to mine!
 
Yup, since middle school.

I now tell them to drop off the machine and I'll look at it when I have time or expect to be told not to surf porn site or pirate movies and musics IN PUBLIC if they want instant fix.
 
I've been out of the field since 01/02 and still get requests. Now I can use the excuse sorry haven't kept up with the new OS's! Which is far from the truth since somehow even though I'm not in the IT field that's all I deal with.. it's a curse.
 
I've been in IT for 20 years now. I did things for friends/family for about 5-6 years of that, but now I just flatly refuse. It took a few years to stop getting questions and asked for help, but now everyone knows not to bother.

Once you start saying no, it's pretty easy. At first they though I was joking. I started referring them to their PC makers or to check google for their issues, and to scan their stuff with anti spyware tools. 90% of the questions went away after that.

The other persistent 10% just told I won't help with home PC problems anymore due to a conflict of interest with work (not a lie) and they backed off.

I used to get really stressed out about having to fix other people PCs. It takes hours sometimes. They get impatient. They learn nothing from it. Really, I did them a services by forcing them to find their own answers.
 
Originally Posted By: redhat
I still consider myself relatively new to the IT industry. I've been working for over 4 years with a 9-5 type IT job. Doing home computers and side jobs, I've probably been going for about 10 years. That said, I don't mean to come across as a whiner, but this scenario really starts to get frustrating.

Does anyone else get tired of showing up to family parties, graduations or simply seeing relatives/friends to right off the bat be asked to fix or told about their computer/electronic gadget that isn't working? [censored] its really starting to get old.

I'll visit my GF's grandparents and the first thing I'll get is the first 5 things that the computer is/isn't doing.

I meet my aunt's cousin for the first time and right after saying "Hi, I'm *insert name here*" I get the "So I have a few old computers that I'd like to use again, can you fix them".

Don't get me wrong, my actual day job, I really enjoy. I have a good group of guys I work with and we all help each other out when needed. But the family/friend side work where you're then expected to do free work starts to tick me off. Once in a while I'd like a "Hey hows things going for you". Side work for random people, where I can actually have a customer/technician relationship and can make a small amount -- different story, that is no problem and I'm happy to do the work.

Thanks for listening to me rant. Whether I'm complaining too much, or others agree, I know that there's a decent crowd here on BITOG where I'll either get some good advice or opinions.

don't worry, you are an IT wizard....
now back to fun users stuff:
did i tell about the one user that put the parallel printer cable upside done. OKAy Okay, he showed into the computer.... rotated at 180degree.
or the funny shoddy electrical work that sent 210 european format volts trough my coax? hmmm your internet does not work. no problem. I'm not touching it. i like my hair non curly
 
I work on close family and friends. They don't abuse me and don't need it back instantly. Usually I get some form of payment, steak dinner, 6pack etc.

I try not to get roped into "fix it now while you are here"

And when their gear is ancient, I'll find them a deal on a refurb because I don't like fixing antiques(with windows on them).. ala p4 based celerons that take 5min to boot and constantly hammer the hdd because they had 256MB ram.

Lately have acquired 4 dual-core core2duo pc w/windows 7 for about 99-129$ each
I then do the updates and basic software installs, open office, adobe reader, firefox, avira etc over a few days. Image it and if they somehow blow it up.. about 10min to fix
 
Originally Posted By: redhat
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Does anyone else get tired of showing up to family parties, graduations or simply seeing relatives/friends to right off the bat be asked to fix or told about their computer/electronic gadget that isn't working? [censored] its really starting to get old. .....


Try being a doctor or a lawyer.
 
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