Originally Posted By: Bluestream
No one at the dealership wants to "test" drive her 02 Escape. They want to get that POS in and out as fast as they can. They don't make much on warranty work, and that is likely just the control arm support brace that wont take long to install.
You owning an automotive repair shop should have been able to answer her question without posting here.
We're talking about $tealerships here, they are the same animal but a different species.
Yeah they don't make squat on warranty work like that which would concern me because they might either do a poor job of repair, and or break other things in the process so they can fix them as cash work.
I agree with Ed....
She should have a adult male go with her, and also clearly say they do not want any free inspections just the Ford authorized recall work. I would wait if possible as well. Very important considering that the $tealership has never been visited before by the car owner.
Always be suspect of any auto repair shop, and do not trust them until they prove themselves otherwise to be a
competent and honest shop.
However, also remember that shops and people change so while you may trust them today they may not be the same place tomorrow.
A lot of these shop owners forget that a business must earn the trust of the customer each and every time the customer patronize them, not just once.