Originally Posted By: VeeDubb
Originally Posted By: saaber1
Originally Posted By: VeeDubb
..."no idea what oil is in the bottle I brought." I said the seal is not even broken and the VW502 is printed on the bottle. He still refused and said make sure you keep your receipts, that's your recourse. This pi$$ed me off because my normal service advisor who doesn't give me a hard time wasn't there.
Classic case of avoiding responsibility by tech/whoever and representative of poor VW service that many encounter at the dealers. Totally ridiculous on their part. They think you are going to pour out the oil in the bottle, add different oil and then somehow reseal it? Give me break. IDIOTS!
FYI here are some good responses I got at tdiclub for how to document your own oil changes.
http://forums.tdiclub.com/showthread.php?t=223548
I like the keep receipts plus photos ideas. That seems like pretty bulletproof documentation to me. My feeling is the fewer times my car sees a dealer the better. I trust good indy mechanics but not the dealers. A lot of them don't even know much about the engine or tranny they are working on.
Well, I just spoke to my regular service advisor by phone and he assured me that if any dealer in the U.S. questioned my oil choices and tries to deny my warranty, he'd back me up. He said just have them or the regional service rep call him directly and he'd make sure. So my blood pressure has returned to normal now
It's amazing how much difference there is in service advisers even within one dealer.
Keep in touch with him even if he leaves the dealership!