No, the hard starting is likely do to poor fuel quality or bad starting technique. If he is running 2 stroke dino oil, advise him to go with a name brand full synthetic 2-stroke oil. I prefer the VP Racing or ECHO Red Armor oil. The orange bottle Stihl oil is garbage in my experience, but the silver bottle Stihl Ultra full synthetic is OK, but not as good as VP or ECHO full synthetic.
For all Stihl 2-cycle OPE, their factory recommended starting technique is extremely critical. If the engine is cold, push the gas primer bulb 5 times, set full choke and pull it 2-3 times until you hear it "pop". Then, you must open up the choke and pull again until it starts. Continuing to pull with the choke set on will flood the engine. Don't set the choke if restarting a warm engine.