Stellantis and horrible public relations

[nthach]

This is the same guy who thinks Stellantis biggest problem is a lack of an affordable EV.

Which is fine and all - if the means to charge it exist. And even so, when people think EV, they think Tesla. Just like Toyota and the Prius come to mind when people think hybrid. Dodge has a bit of of an identity crisis - they’ve remarketed themselves as a “performance” brand like Pontiac was to GM but for a long time there was little difference between a Dodge and Plymouth except for finishes. Chrysler was the “luxury” brand, Dodge and Plymouth complimented each other. This was before Jeep came into play.

 

[6.7 CTD]

Their customer service is lacking, to say the least. I have a 24 Ram 2500 Mega Cab diesel that went in for a transfer case leak. I told the first dealer that the output seal and case seal were leaking. They only replaced the output seal and I returned home to find the transfer case pissing fluid from the case halves. After I decided to never return to that dealer, I went to the second dealer who has treated me well, and they removed the t-case, split the case, and resealed it. I then returned home and the output seal started leaking again. I’m headed back to the dealer to have that repaired once the seal arrives. My first STAR case manger never called me even though it had been several weeks since I opened the case. I had to contact someone from Ramcares on a forum to assist me, and he was helpful. I accrued over 800 dollars in rental fees and they offered me 10 days of rental reimbursement. I told the case manager that they would be reimbursing me for all of the fees, not just 10 days, and he stated that he needed to discuss this with upper management. I have not heard back from him since that conversation. This is just unacceptable for a truck that had an msrp of 84k dollars. Makes me think I made a poor decision getting rid of the Tundra. It’s a shame because; otherwise, I love the truck.

 

[Enthusiast]

KrisZ hit the nail on the head. On the other forums I frequent (3.6L engine), the oil filter assembly (OFA) is not always the problem. Some of the first OFAs would indeed crack, but that issue was resolved (side note - OFAs were made in multiple places over the years).

Now the issue is the seals. They go flat, even with the Dorman. Minivan forums report the seals for the Dorman are inferior to the stock seals, and then only last so long before the problem repeats itself.

I have a Jeep product with the same original oil cooler, but the dealership has replaced the seals twice now in 70K miles because of oil leaks (so a total of three sets of seals with the original cooler).

It's the higher oil pressure seals that fail, not usually the coolant seals.

So yes, it is a bad design without a very easy fix. Will IMO require a redesign of the block interface and a corresponding change to the OFA.

Has anyone confirmed or debunked whether the spin on filter adapter would fix this problem?

 

[OLEJOE]

Their customer service is lacking, to say the least. I have a 24 Ram 2500 Mega Cab diesel that went in for a transfer case leak. I told the first dealer that the output seal and case seal were leaking. They only replaced the output seal and I returned home to find the transfer case pissing fluid from the case halves. After I decided to never return to that dealer, I went to the second dealer who has treated me well, and they removed the t-case, split the case, and resealed it. I then returned home and the output seal started leaking again. I’m headed back to the dealer to have that repaired once the seal arrives. My first STAR case manger never called me even though it had been several weeks since I opened the case. I had to contact someone from Ramcares on a forum to assist me, and he was helpful. I accrued over 800 dollars in rental fees and they offered me 10 days of rental reimbursement. I told the case manager that they would be reimbursing me for all of the fees, not just 10 days, and he stated that he needed to discuss this with upper management. I have not heard back from him since that conversation. This is just unacceptable for a truck that had an msrp of 84k dollars. Makes me think I made a poor decision getting rid of the Tundra. It’s a shame because; otherwise, I love the truck.

It’s a crap shoot any time you go to the dealer to try to get warranty work done. I had the Y43 recall done (particulate sensor) and crawled up under the truck to check it out when I got home. They did install the particulate sensor and module but left the cable between them just hanging with the holders for the cable already present. It was easier to just put the cable where it belonged myself.

 

[97prizm]

In todays market companies don't seem to do well with one or two models for sale. Fiat is toast if they don't add more than an electric city car. My Dodge Neon back in late 2022 had a weird electrical problem develop. It would randomly not start. I'd wait then it would fire up. One day I drove home and stopped by the grocery store. In and out in 10 minutes. It had power but it wouldn't start. Apparently the wiring harness on the back side of the engine shorted according to my mechanic taking out the fuel pump, and starter. $1100 dollars later so far so good. Now it's showing signs of needing an idle air control valve and a shift solenoid. This is the first automatic vehicle that I've ever owned. I think it ejecting the spark plug out of the cylinder head was due to a careless mechanic crossthreading the spark plug when the first owner had it.