Originally Posted By: The Critic
Steve, it's unfortunate that you had the experience you did, but from my personal experiences, dealers are generally more consistent and deliver a higher quality job than most independents. I cannot speak for other parts of the country, but this seems to be my experience in Northern CA. You need to address your experience with the service manager and/or GM.
Originally Posted By: Maximus1966
Wife bought a new Lexus RX 350 with free services through 50000 miles. First two have been flawless. Not a mark on anything, absolutely everything done as prescribed, including interior cleaning, washing and a quicky hand (detail spray) waxing. Of course you pay through the nose up front for all this, but the excellent service is gratifying.
Lexus dealers are known to set the standard for service. They are truly a cut above the rest, but do charge accordingly. For this very reason, it's likely that my next car will be a Lexus or another high-line make.
Actually my problems were all addressed with the service mgr, but as it is AFTER the fact I get nothing from that. In my area of Florida it is almost impossible to find a motivated and competent Factory Authorized service facility.
I had great experiences at Lexus when I owned them years ago. The cars rarely required it, and when you went there they always made you feel important. BUT that is the exception here, not the rule.
Steve, it's unfortunate that you had the experience you did, but from my personal experiences, dealers are generally more consistent and deliver a higher quality job than most independents. I cannot speak for other parts of the country, but this seems to be my experience in Northern CA. You need to address your experience with the service manager and/or GM.
Originally Posted By: Maximus1966
Wife bought a new Lexus RX 350 with free services through 50000 miles. First two have been flawless. Not a mark on anything, absolutely everything done as prescribed, including interior cleaning, washing and a quicky hand (detail spray) waxing. Of course you pay through the nose up front for all this, but the excellent service is gratifying.
Lexus dealers are known to set the standard for service. They are truly a cut above the rest, but do charge accordingly. For this very reason, it's likely that my next car will be a Lexus or another high-line make.
Actually my problems were all addressed with the service mgr, but as it is AFTER the fact I get nothing from that. In my area of Florida it is almost impossible to find a motivated and competent Factory Authorized service facility.
I had great experiences at Lexus when I owned them years ago. The cars rarely required it, and when you went there they always made you feel important. BUT that is the exception here, not the rule.
