RockAuto order - very satisfied with packaging!

[Twisted1]

I haven’t ordered from RA since last December when I had a plethora of orders that came to me with either wrong parts, used parts, or damaged parts due to lack of packaging (all packages came from the United Auto Supply warehouse in NJ). Today I received the rear brake pads and rotors for my Mustang and I was pleasantly surprised to see that the warehouse in Texas took great care with my stuff! This should be how’s it’s done across the board. Very happy once again with RA. =)

 

[Ayrton]

Very cool. I used to have a couple places I order detailing products from that it came that well packaged. You don't see that much anymore.

 

[Twisted1]

Very cool. I used to have a couple places I order detailing products from that it came that well packaged. You don't see that much anymore.

Sadly that is very true

 

[ripcord]

I've had quite varrying experiences with RockAuto packaging, from good to bad.

 

[92saturnsl2]

I can't say I've had any damaged parts from Rockauto, but often their package is very "iffy." Like stuffing heavy parts (rotors, control arms, etc.) with more delicate parts and just stuffing the box with bagged air. Fortunately everything has survived so far. I've had very few bad experiences with them, my only complaint is that when there is a problem, there's no one to call. You have to go through the online interrogation and answer all the questions just right to achieve a satisfactory outcome.

 

[dippschtick]

Very nice. I've had similar experience with RockAuto.
It's amazing the things Amazon will ship to you in a bag.

 

[Twisted1]

Very nice. I've had similar experience with RockAuto.
It's amazing the things Amazon will ship to you in a bag.

I had ordered a Motorcraft upper control arm for my ‘02 F150 from Amazon and they sent it in a plastic bag. Amazed at the fact that they will hire just about any nut bag to do the job.

 

[midnightlaundry]

Enough stalling.. Get to it..

 

[Twisted1]

Enough stalling.. Get to it..

Huh

 

[slacktide_bitog]

Let's see what's under the bubbles

 

[Twisted1]

Let's see what's under the bubbles

Hoping that these pads do alright lol

 

[The Lube Guy]

Hoping that these pads do alright lol

They should, that's a good brand, and those are good pads. Do you happen to know what the friction rating is on them?

 

[daves87rs]

Looks like the way I get mine…..

 

[Donald]

It's their shipping charges that annoy me.

 

[Bullet]

Never had an issue with packaging. I placed an order on 6/1/24 and it still hasn't made it out of California yet.

 

[meep]

Packaging? That guy or gal could quit in 3 weeks and then it will be someone else.

I’ve had no issue with their packaging. I have had issues with them sending parts that fit according to the catalog, but don’t. The return costs eat the savings. Win some, lose some.

 

[slacktide_bitog]

Hoping that these pads do alright lol

View attachment 223474

The pads have gotten good reviews on here. The Wagner coated rotors are awesome

 

[someonesomewhere]

I had ordered a Motorcraft upper control arm for my ‘02 F150 from Amazon and they sent it in a plastic bag. Amazed at the fact that they will hire just about any nut bag to do the job.

Worked in an Amazon warehouse. It's not the workers, it's the computerized shipping system. The computer specifies what packaging to use because it strategizes to make maximum utilization of trailer space. The packers can't variate because of that, there's no wiggle room and they'll get written up if they do. Even if it is more logical to choose a different packaging option. I was fortunate and worked in ICQA (inventory and quality control) which doesn't have as many 'we think you're a robot' performance metrics to meet. Just had to be able to count accurately and identify broken products.

Don't miss working there for a variety of reasons, but the money was good and overtime was always available if you wanted it. That was 10+ years ago, probably a lot different now.

 

[Fitz98]

It's their shipping charges that annoy me.

YEP! Returns are even more annoying.

 

[K20FA5]

Very nice. I've had similar experience with RockAuto.
It's amazing the things Amazon will ship to you in a bag.

Or just slap a label on the original packaging. No bag or box at all. The last ACDelco cabin filter I bought were that way. Just sitting there on my porch LOL