Returning iPhone 15 four hours after purchased

You do not have to have an Apple ID to setup and use an iPhone. It gives you an option to bypass it right in the first time setup. I believe the verbiage is “continue without Apple ID”.

This is not a Verizon or Apple problem but an account problem.

Either way I hope OP can get an exchange or resolution that satisfies them.

Been on iPhone since inception in 2007 and they are a fine platform.
 
Thanks, funny thing I was was unable to login to my apple ID, and was unable to create a new ID . I followed the instructions you posted. And disappointeing, when everything fails, apple says to send them a request for support. But the request can't be sent without a working apple ID. And of course, apple does not provide a alternative phone number to call when nothing was working on their website.

Plenty of suggestions, specific instructions, and factual rebuttals to some of the points have already been made.

You may have missed, or refuse to acknowledge them, but for the benefit of anyone else that finds this later:

If your Apple Account is locked or not active


If you see a message that says your Apple Account account is locked or not active, you might be able to request access to your account by tapping Request Access right from the alert.

If your account is locked, you can request access right from the alert.

You can also request access to your account.


The link above leads to a page where requests to chat, or receive a callback can be made.

It only asks the for affected Apple ID in question. It does not require the Apple ID to be active, or accessible, which is a logical fallacy that negates the entire need, or purpose for such a solution to begin with, Dr. Zaius.

There is an old saying, when much is given much is expected. The U.S. citizens have given much to Apple. Not sure Apple cares about the expected part. As long as Apple has its lobbyists and hord of cash, not sure the customers are a key priority.

Millions of users would disagree with that assessment.

Apple lagged in the lobbying game, but has upped their efforts, and given the regulatory environment, that trend will likely continue, but they still rank behind Facebook, Amazon, Google, ByteDance, and Microsoft in that respect. Feel free to look those figures up.
 
Plenty of suggestions, specific instructions, and factual rebuttals to some of the points have already been made.

You may have missed, or refuse to acknowledge them, but for the benefit of anyone else that finds this later:

If your Apple Account is locked or not active


If you see a message that says your Apple Account account is locked or not active, you might be able to request access to your account by tapping Request Access right from the alert.

If your account is locked, you can request access right from the alert.

You can also request access to your account.


The link above leads to a page where requests to chat, or receive a callback can be made.

It only asks the for affected Apple ID in question. It does not require the Apple ID to be active, or accessible, which is a logical fallacy that negates the entire need, or purpose for such a solution to begin with, Dr. Zaius.



Millions of users would disagree with that assessment.

Apple lagged in the lobbying game, but has upped their efforts, and given the regulatory environment, that trend will likely continue, but they still rank behind Facebook, Amazon, Google, ByteDance, and Microsoft in that respect. Feel free to look those figures up.
And what happens when that email address is no longer available, it was a work assigned email? And the rescue email is my personal email that I still use, and the rescue email can't be entered in the box you displayed......
 
Sad to know.

As an anecdote, all my phones are Android 14 (SG23U and SG24U), tablets also (SGT8, SGT9+,SGT10+) and I flash my own to gain root access on some of them.
 
And what happens when that email address is no longer available, it was a work assigned email? And the rescue email is my personal email that I still use, and the rescue email can't be entered in the box you displayed......

The email address used as an Apple ID identifier doesn't change unless you change it, and Apple has no way of knowing you may, or may not still be using, or have access to that address. It would still be entered to say "this is the account in question," and administer the account.

Using email addresses as identifiers can lead to confusion, and not a great idea, following in the unintended footsteps of Social Security Numbers used as de facto credentials, but that's how the situation has developed.

When all else fails, the Account Recovery process is the last resort, but not a sure bet to work.

Setting up online accounts is easy, probably too easy (based on the amount spam I get from the idiotic companies that don't require challenge responses during their signup process), but should be not be taken lightly.

That's why the credentials used to set up an account need to be carefully considered, not just in the moment, but also for the future, and safeguarded in your own records, and maintained to keep them current and valid.

Co-mingling work and personal credentials, and other computing activity, is also a bad idea, and can have unintended consequences; that's why many recommend against that practice.

As you're probably aware, what takes place on work-owned devices and computers is entirely within the employer's jurisdiction, which can be revoked at will, as the job itself can be. You may not be given time to update accounts which have credentials tied to the job you just left, or lost, and that's before considering whatever music, email, documents, accounts, etc., that reside on your work-issued equipment and is no longer in your hands.

Also, don't get me wrong, there are a lot of potential traps that exist due to these situations, and no service is perfect. These companies ask for a lot of information, and backup, to help them verify the account holder is genuine, but they can only go so far. Online accounts and cloud data is subject to a lot of terms and conditions people never bother to read, and should be viewed as potentially, as well as literally, ethereal.

These services are complementary to whatever they're really trying to sell, whether it's their product, or using you as their product, and offered under complimentary terms, with no direct upfront cost, or continuing subscription costs to the user. The companies bear significant costs to run these services, and have limits as to what they're willing to do to support free services that many consider perpetual, which they are not guaranteed to be.

For anyone who wants to say that the tech giants have become too powerful, profit hungry, and difficult to deal with, I would not be inclined to disagree. As an end user, one needs to look out for themselves, and really consider their relationship with them, and how to approach it.
 
So the issue is you can't access your Apple account to set it up? You need to go to icloud.com and reset your password if you don't remember the password. You just need to have access to the email address you set up when you originally set up your Apple ID.

If the phone just isn't recognizing it, that's another problem and they should either refund you or give you a replacement. From first glance it sounds like a login issue.
He doesn’t have access to the old email which was a work email.
I think about that critically. Who is to say if one no longer has access to company e mail (or even private) that they should be able to regain it?
Who is to say if anyone loses access to the main email on an account that the person who created that email might be another person or party that no longer wants the OP to be able to use it again or have access to it. That other person can be a company ex employee, a spouse or anybody who created it.

Unrelated
I read this stuff and respectively regarding the OP had a hard time and doesn’t agree with Apple policy. His issues are an example of why I like Apple. Apples firm commitment to security.

I’m also a proton mail user. Heck years back if you lost your password you were out of luck. You could reset it keep your account but all past emails were forever lost due to encryption. I think they have a system now to prevent that if you set it up but if you lose access to reset it, same thing, your out of luck.
 
Last edited:
G
He doesn’t have access to the old email which was a work email.
I think about that critically. Who is to say if one no longer has access to company e mail (or even private) that they should be able to regain it?
Who is to say if anyone loses access to the main email on an account that the person who created that email might be another person or party that no longer wants the OP to be able to use it again or have access to it. That other person can be a company ex employee, a spouse or anybody who created it.

Unrelated
I read this stuff and respectively regarding the OP had a hard time and doesn’t agree with Apple policy. His issues are an example of why I like Apple. Apples firm commitment to security.

I’m also a proton mail user. Heck years back if you lost your password you were out of luck. You could reset it keep your account but all past emails were forever lost due to encryption. I think they have a system now to prevent that if you set it up but if you lose access to reset it, same thing, your out of luck.
Gon while his junk yard restorations are entertaing- he is completely deflecting blame on this one. It's beyond fool hardy to keep an old employers email ( for six years?) for your Apple ID.
 
Also and old company email may have been a managed apple ID, which among other things means the company can permanently disable it.

Apple's us technical support number is right here, under contact apple:

https://www.apple.com/contact/

Product and Services Support​

Contact Apple Support​

Need service or support? Start your request onlineand we’ll find you a solution.
More Ways to Get Help:

 
He doesn’t have access to the old email which was a work email.
I think about that critically. Who is to say if one no longer has access to company e mail (or even private) that they should be able to regain it?
Who is to say if anyone loses access to the main email on an account that the person who created that email might be another person or party that no longer wants the OP to be able to use it again or have access to it. That other person can be a company ex employee, a spouse or anybody who created it.

Unrelated
I read this stuff and respectively regarding the OP had a hard time and doesn’t agree with Apple policy. His issues are an example of why I like Apple. Apples firm commitment to security.

I’m also a proton mail user. Heck years back if you lost your password you were out of luck. You could reset it keep your account but all past emails were forever lost due to encryption. I think they have a system now to prevent that if you set it up but if you lose access to reset it, same thing, your out of luck.
There’s a series of security codes to unlock it. I have mine saved in a backup email address.

I’d just start a new Apple ID. It’s not like it’s a brick if you don’t use that exact ID. I fail to see how this ID is the only option.
 
There’s a series of security codes to unlock it. I have mine saved in a backup email address.

I’d just start a new Apple ID. It’s not like it’s a brick if you don’t use that exact ID. I fail to see how this ID is the only option.
I’m confused myself🫤 but maybe that’s nothing new
 
The only caveat I can see is that you have to set up a new iCloud email, which some may not like. When using other providers, the email address needs to be active for at least 30 days I believe.
Possibly, but I’d assume iCloud mail wouldn’t be the email used if Android was the previous phone.

I didn’t really use my iCloud email address until a few years ago. I was only using Gmail.
 
I’m confused myself🫤 but maybe that’s nothing new
For some reason, the phone prevented the use of a Icloud or whatever apple email is. Essentially, whatever was entered as a apple ID in any fashion, was rejected. When I returned the phone, the Verizon manager said I could still use the phone without a Apple ID. He soon discovered whatever the situation was- this Apple 15 phone was not useable without a Apple ID. Maybe a new "feature" of Apples latest I phone update with the I phone 15- heck I don't know, but the Verizon manager could not get the phone past the enter your Apple ID screen.

The center of gravity of my life is not about being able to be a customer of Apple. If they want me as a customer, fine. If not, I guess a burner phone is a option, or no phone at all. What I am most troubled with is Apple, the world's richest corporation and has tanker ships full of cash- did not provide a customer support phone number when everything hit a dead end. That is a very arrogant position that I suspect they did on purpose. I hope someday there is a huge pushback against global corporations that no longer feel the common courtesy to provide a phone number that a customer can call. I am quite sure the business practices of Amazon, ATT, Verizon, Apple, etc would change overnight if 25 percent of their customers cancelled overnight because of business practices that don't provide caring support.

 
And if Google and apple both cut me off for not "getting on my knees and kissing their ring" and I can't afford a satellite phone, I now have a backup plan.
PXL_20241010_155546971.webp
 
Last edited:
I agree if you bought a new phone they should have been able to help you to reset the password and not leave with the phone until it was working properly. Where I live they have a very educated support team that really knows the phones. I have had problems with my different Apple phones through the years but have always had help from their team. Most problems are fixed doing a Google search. It appears to me the store was totally unhelpful in getting your phone to the finish line. Apple, Microsoft and Nvidia are some of the largest companies in the world and for the most part is because they do deliver a good product. There is always a case where a person or customer is unsatisfied and in your case GON it appears they didn't help you too much. I personally have some Apple stock and it has been doing well. I am sorry it didn't work better for you.
Yeah. I wouldnt know where to start to help but I think you gave back the phone anyway?
Apple has a great tech support system but unsure exactly what your phone is denying you as you say you can not set up a new account either. I guess impossible but I think you gave the phone back correct?

https://support.apple.com/en-us/108647
 
Yeah. I wouldnt know where to start to help but I think you gave back the phone anyway?
Apple has a great tech support system but unsure exactly what your phone is denying you as you say you can not set up a new account either. I guess impossible but I think you gave the phone back correct?

https://support.apple.com/en-us/108647
Yes, I returned the phone. It had a 30 day return option, but with a $50 USD penalty. I blew a full day trying to get it going, and "cut bait". I have a lot of things to do daily, and blowing a day trying to get a new smartphone working that I was paying a lot of $$$$ for was no longer a beneficial COA.

Funny thing, I am back to running my Pixel 3. The Pixel 3 can't get Android updates, minimal memory etc. Yet it is working and getting it done.
 
... What I am most troubled with is Apple, the world's richest corporation and has tanker ships full of cash- did not provide a customer support phone number when everything hit a dead end. That is a very arrogant position that I suspect they did on purpose. I hope someday there is a huge pushback against global corporations that no longer feel the common courtesy to provide a phone number that a customer can call. I am quite sure the business practices of Amazon, ATT, Verizon, Apple, etc would change overnight if 25 percent of their customers cancelled overnight because of business practices that don't provide caring support.
Here is the customer support number, right from their website. IN the very few times I used them, I found the experience far above anything I ever encountered in dealing with a product, Im talking first class operation so I am not understanding the issues you are having. But do keep in mind there will be some things support cannot help you with from the sound of your issues and whatever the reason maybe is for security. Never mind that, the support phone number is pretty easy to find but maybe that is because I am used to accessing things.

https://support.apple.com/contact

It's pretty straight forward... from the above link is this page.
Screenshot 2024-10-10 at 12.11.31 PM.webp
 
Last edited:
Here is the customer support number, right from their website. IN the very few times I used them, I found the experience far above anything I ever encountered in dealing with a product, Im talking first class operation so I am not understanding the issues you are having.

https://support.apple.com/contact

It's pretty straight forward... from the above link is this page.
View attachment 244626
When you run into a problem with Apple ID, nowhere is a phone number on the numerous Apple webpages.

An after action review would be I could of done a web search for Apple's tech support phone number. Wasn't getting on me knees to do that search. If the world's most valued corporation by market cap with over 100 billion in liquid and other assets, that is in the "end user" business, is so arrogant to not put those phone numbers on a common web page for users having issues- time for me to cut bait.
 
When you run into a problem with Apple ID, nowhere is a phone number on the numerous Apple webpages.

An after action review would be I could of done a web search for Apple's tech support phone number. Wasn't getting on me knees to do that search. If the world's most valued corporation by market cap with over 100 billion in liquid and other assets, that is in the "end user" business, is so arrogant to not put those phone numbers on a common web page for users having issues- time for me to cut bait.
Not sure what you are talking about? Did you click the link I posted above? It's a common webpage as far as I know. Ill try it right now on my wife's Windows laptop

@GON
(do not take this personal just trying to correct statements in here)
I posted the link above to you, right from APPLE webpages with the USA support phone number. Their support is world class.
Yet you keep contradicting my truthful post and information with false information. The link is above to call for support. You dont need to get on your knees like you would have with a Google Pixel phone.

The information on my previous post is the link to the support number. Real simple stuff, click support and it's there. I almost think you are breaking chops and kidding around in here *LOL*

Anyway, all your statements on Apple Support are incorrect. The phone number is readily available to all those who need it from any platform in the world. I also just tested it from my wife's Windows Laptop for you.
For once I am out of words *LOL*
IMG_0302.webp
 
Last edited:
Back
Top Bottom