Wow, my thread comes back! I guess I get to update it then....I started working at my wife's school about 3 months ago. I went to that same Subway every day for 2 weeks to try to build a bond with the same RUDE girls that were there when we moved into town a year and a half ago.
Then one day the chick charges me $5.89 with tax for a $5 meal (should have been like $5.40 with tax...remember I bought the same meal for two weeks straight). I tell her she overcharged me, and I would like the difference refunded. She says "No, you got the meal and it is extra for the chips/drink". I tell her, "NO, the sign above your head says differently and I've been getting the same meal and price as shown on the menu for the past two weeks."
She gets a real bad attitude with me, and I say "FINE, then I am not interested in your sandwich. Please give me a refund." as I left the sandwich in her hand at the register. She says, "No, we made it and you already paid for it, I'm not giving you a refund!". I tell her, "Listen, you've already overcharged me and now are arguing with me, just give me a refund and I won't come back again." She says, "Nope!".
4 phone calls to Subway corporate and 2 calls to my bank to issue a chargeback, and things are still not resolved. Subway says that the owner called me but I "refused to answer my phone" (their words). The bank (Chase) says Subway said I ate the sandwich and wanted my money back...even though the sandwich never actually touched my hands at the register, and I left hungry and mad.
So screw 'em. Noone at our work will go across the street and eat there, and we go out of our way to tell people not to go there, or any other Subway franchise that the owner also maintains.
We go to Schlotzky's, where the owner actually works there nearly every hour of the day and is VERY FRIENDLY and cares about her business.