- Joined
- Sep 28, 2002
- Messages
- 39,798
Pizza Hut had a decent consistent product (speaking of franchise models) Everything was portion specified and the process was mostly automated for the cooking end of it. You could pretty much an identical product no matter where you went.
Not getting what you want is frustrating for any customer. It happens to me all the time. Even at a Mom&Pop deli. I wanted a Ham&Swiss with mayo, lettuce, and tomato. I didn't like the amount of meat that they put on their $5.85 sub (hoagie if you're around these parts - yes, it took me awhile to figure it out too). I said "stuff it ..money is no object". The owner was right next to the girl ..and she calmly proceeded to make a $5.85 sandwich and handed it too me. I didn't realize it until I opened the sandwich later (I was in a hurry). I ended up with a $6 half sandwich since I had to hack the roll in half and fold the meat to make an eating experience that I wanted. I would have been much happier if they had thrown $0.50 more meat (weigh the stuff out if you needed to - for cripe's sake ..it's a deli) and charge me $1.25 more if you have to.
When I did go back I asked the girl why she didn't bother to tell me that she was going to outright ignore me and not give me what I wanted. I said that I would have gotten something else ..like a meatball sandwich with cheese ..which I'm pleased with as they make it.
I just got the deer in the headlights look in return.
This is a common thing that I encounter ..and in the places that should be highly flexible in their operations.
Not getting what you want is frustrating for any customer. It happens to me all the time. Even at a Mom&Pop deli. I wanted a Ham&Swiss with mayo, lettuce, and tomato. I didn't like the amount of meat that they put on their $5.85 sub (hoagie if you're around these parts - yes, it took me awhile to figure it out too). I said "stuff it ..money is no object". The owner was right next to the girl ..and she calmly proceeded to make a $5.85 sandwich and handed it too me. I didn't realize it until I opened the sandwich later (I was in a hurry). I ended up with a $6 half sandwich since I had to hack the roll in half and fold the meat to make an eating experience that I wanted. I would have been much happier if they had thrown $0.50 more meat (weigh the stuff out if you needed to - for cripe's sake ..it's a deli) and charge me $1.25 more if you have to.
When I did go back I asked the girl why she didn't bother to tell me that she was going to outright ignore me and not give me what I wanted. I said that I would have gotten something else ..like a meatball sandwich with cheese ..which I'm pleased with as they make it.
I just got the deer in the headlights look in return.
This is a common thing that I encounter ..and in the places that should be highly flexible in their operations.
