Best of luck with the email... I sent it after my first failure and got the "kicking it to QC" and then crickets after that. Then I had my second filter failure... and yes, I recognize that double-ended filter failure quickly. At 3700-4000mi it was a complete failure on the first, at 3010 miles, it was a tear without a complete collapse.
Purolator Pureone Filter Media Failure
- Thread starter Benaiah
- Start date
- Status
I'm another consumer that is willing to return to a product if the company making it admits they had issues but have remedied them. Mistakes happen with any mass produced product.
The reputable organization does NOT ignore issues when the consumer alerts them to it and worse ignore their input or patronize it.
It looks very bad when a company gets called out on defective products and refuses to step up to the plate and publicly rectify the situation.
The reputable organization does NOT ignore issues when the consumer alerts them to it and worse ignore their input or patronize it.
It looks very bad when a company gets called out on defective products and refuses to step up to the plate and publicly rectify the situation.
Stop using them and you wont have problems..
Originally Posted By: Benaiah
Originally Posted By: crazyoildude
Stop using them and you wont have problems..
That's what I just did. I am going to run a Fram the next time.
I've emailed two people at Purolator and no one has responded after 3 days.
I never received a response from them either after I e-mailed about my torn filter. After about a week I sent another e-mail from a different address about a question I already knew the answer to just to see if I would get a response... within a couple hours I had a response and still to this day nothing back about the torn filter. That is NOT how a company who cares, handles it customers. At this point they can pound sand for all I care... won't ever be using their products again.
Originally Posted By: crazyoildude
Stop using them and you wont have problems..
That's what I just did. I am going to run a Fram the next time.
I've emailed two people at Purolator and no one has responded after 3 days.
I never received a response from them either after I e-mailed about my torn filter. After about a week I sent another e-mail from a different address about a question I already knew the answer to just to see if I would get a response... within a couple hours I had a response and still to this day nothing back about the torn filter. That is NOT how a company who cares, handles it customers. At this point they can pound sand for all I care... won't ever be using their products again.
I've sent e-mails to Purolator a number of times in the past few years and never got a reply. (about unrelated issues)
Originally Posted By: ZeeOSix
^^^ Purolator's Customer Service logo is a big cricket.
Wow pretty shocking how they simply ignored you.
^^^ Purolator's Customer Service logo is a big cricket.
Wow pretty shocking how they simply ignored you.
Does anyone know if the Quaker State oil filters made by Purolater that are sold at Menard's are being torn? I think I'm just going to throw the few I have out since I grabbed them on sale for $2 bucks.
Originally Posted By: qwerty1234
Does anyone know if the Quaker State oil filters made by Purolater that are sold at Menard's are being torn? I think I'm just going to throw the few I have out since I grabbed them on sale for $2 bucks.
The QS ones I've used have the glued seam, seem less tear prone than the (more expensive) Pure Ones & Classics.
Does anyone know if the Quaker State oil filters made by Purolater that are sold at Menard's are being torn? I think I'm just going to throw the few I have out since I grabbed them on sale for $2 bucks.
The QS ones I've used have the glued seam, seem less tear prone than the (more expensive) Pure Ones & Classics.
Originally Posted By: qwerty1234
Does anyone know if the Quaker State oil filters made by Purolater that are sold at Menard's are being torn? I think I'm just going to throw the few I have out since I grabbed them on sale for $2 bucks.
I've used and cut open 2 of them so far and found no tears.
Does anyone know if the Quaker State oil filters made by Purolater that are sold at Menard's are being torn? I think I'm just going to throw the few I have out since I grabbed them on sale for $2 bucks.
I've used and cut open 2 of them so far and found no tears.
Thanks guys. I ran a couple of the Quaker State ones for 3,800 miles and just threw them out without cutting. Of course, this was before the Purolater debacle.
Originally Posted By: qwerty1234
Does anyone know if the Quaker State oil filters made by Purolater that are sold at Menard's are being torn? I think I'm just going to throw the few I have out since I grabbed them on sale for $2 bucks.
Please don't throw them out! At least offer them to a forum member for the cost of shipping. What part number/application are they? If they're the equivalent of a 14610 for a Honda, I'll buy them for the cost of shipping.
Does anyone know if the Quaker State oil filters made by Purolater that are sold at Menard's are being torn? I think I'm just going to throw the few I have out since I grabbed them on sale for $2 bucks.
Please don't throw them out! At least offer them to a forum member for the cost of shipping. What part number/application are they? If they're the equivalent of a 14610 for a Honda, I'll buy them for the cost of shipping.
- Status
