Originally Posted By: Hootbro
Originally Posted By: ZeeOSix
... BUT it's their Engineers who should have their finger on the pulse of chat boards like this to see what's going on with their products.
That is presumptuous pandering and most engineers would tell you that. Unless some specific engineer is getting paid, they are not hanging out on end user forum boards by practice. Let alone acting upon those who hack open their product and act upon that.
Most engineers and engineering departments that follow an ISO 9001 root cause, corrective action (RCCA) process, will have defined process on how they investigate and act upon presented quality defects. Most times the process has to back channel up through end users making claim of defect directly or indirectly through the repair shops they use. Not, some internet board by end users playing "engineer" after the fact.
Thank you for all the ISO 9001, with the bonus of the 'RCCA' acronym. Our lives are richer because of that. Sarcasm off now.... Common sense says they might sample oil filters in the field regualarly to see how they are holding up. (Sorry, I don't have an acronym for Common Sense... oh, wait, its "CS".) So, with CS objectives, they could do better here. Yet, when you read old posts, Purolator claims they never sample used oil filters in the field. Strange business practices.