My friend's 2006 Prius w/79k has a broken multi-function display. The multi-function display does not respond to touch inputs, so inputting an address to use the navigation is impossible. This also means you are unable to control the audio and climate controls from the screen.
Usually the broken display problem only affects the 04/05 models. Failures on the 06 models occur but are not as common. A refurb is ~$1300 as the screens for the Nav equipped models are 3x the price as the non-Nav models.
The local dealer is going to go to request goodwill consideration, so hopefully Toyota contribute some money towards the repair. The car has a near-complete service history with Toyota dealers through its previous owner. If goodwill is not successful, LKQ wants $515 shipped for an used unit from a 07 Prius.
Does anyone have any advice or experience with requesting goodwill assistance?
Thanks.
Usually the broken display problem only affects the 04/05 models. Failures on the 06 models occur but are not as common. A refurb is ~$1300 as the screens for the Nav equipped models are 3x the price as the non-Nav models.
The local dealer is going to go to request goodwill consideration, so hopefully Toyota contribute some money towards the repair. The car has a near-complete service history with Toyota dealers through its previous owner. If goodwill is not successful, LKQ wants $515 shipped for an used unit from a 07 Prius.
Does anyone have any advice or experience with requesting goodwill assistance?
Thanks.