Originally Posted By: stephen9666
Originally Posted By: NHHEMI
Originally Posted By: stephen9666
To the OP-
Now, it could be different if the buyer is claiming he received an empty box. If the package is damaged in transit and the item is missing, then the buyer has a solid case, even if there's tracking showing it was delivered.
I am going to "respectfully disagree" with the bold comments above. If the buyer chooses not to purchase shipping insurance and the item is damaged in shipping but arrives( or the box arrives with the item missing - clearly lost in shipping )that is not on the seller. Well, as long as the seller properly packed the item of course.
If they put a glass vase in a box with no packing and it arrives smashed that is on the seller. If the sellelr packs it properly in a box with bubble wrap and pp's and it gets broken then they are not responsible. If the box has a big hole in the side, or the box clearly has eben opened and then closed back up again, and the item is missing, that is not on the seller.
But if no "included" insurance appplies like with the USPS, and the buyer does not add it to their purchase, I am not taking the hit for soemthing beyond my control.
JMHO
You can "respectfully disagree" all you want, but unfortunately you're incorrect. Items that are damaged in shipment are the responsibility of the seller. That's just the way it is. It's the sellers responsibility to get the item to the buyer in the condition advertized. Ebay will give refunds to buyers if they get an empty box.
Also, ebay rules say the seller can't charge extra for insurance. If you try to charge an ebay buyer extra for insurance, you're violating ebay rules.
http://pages.ebay.com/help/policies/selling-practices.html
Quote:
Insurance: You can't charge a separate fee for insurance, although you still need to make sure your item arrives as described.
This happens somewhat frequently on Garage Journal because tools are heavy and often poorly packed by sellers. Here are the first couple cases I found where buyers filed disputes after receiving empty envelopes and won:
http://www.garagejournal.com/forum/showthread.php?t=114345
http://www.garagejournal.com/forum/showthread.php?t=101543
E-Bay can try and tell me I can not charge for insurance, and to disguise it as handling fees, all they want. Good luck with that to them. Hiding a fee under the guise of another is very dishonest. I am 100% straight with people and I am not hiding anything. Rather I list and spell out everything clearly in the auction details and that includes allowing them to purchase insurance if they wish.
If the buyer does not choose to purchase it they are on the hook. I would fight all the way to the highest court possible on that. I also state in my auction details that if they choose not to purchase the insurance they accept the risks for damage and loss not me. By still bidding on the item they accept those terms E-Bay rules or not.
E-Bay has become a place totally against the seller. That is the only reason to not allow sellers to offer insurance. It makes it harder to side with the buyer at all costs for them. Way too easy for dishonest buyers to screw you. They can try and enforce ridiculous rules all they want, and make me be dishonest all they want, but I am not going to get screwed nor am I going to be dishonest.
I always have proof I sent the item properly packaged and the seller refused to purchase insurance. Not my issue to deal with although I will try if UPS is used for instance and the value is covered by the included insurance. If E-Bay or PP ever try and take money from me without my consent my accounts will be closed and they will be in court fast.