newly-purchased Cadillac has problems from day #1
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OVERKILL
$100 Site Donor 2021
Originally Posted By: MCompact
I'm afraid we'll be seeing more and more of these types of issues from most every brand as infotainment systems become the rule rather than the exception...
Infotainment isn't new. My M5 has it. Perhaps not as complex as the OP's car, but pretty decent for a 12 year old car.
It is all about how the system is implemented. The first gen CTS-V (and perhaps the regular CTS?) had an infotainment system too, was it problematic like the OP's? Not from what I've read.
Either there is something wrong with this variant of it, or the OP's car simply has some serious electrical issues based on not only the type but the variety of issues experienced.
I'm afraid we'll be seeing more and more of these types of issues from most every brand as infotainment systems become the rule rather than the exception...
Infotainment isn't new. My M5 has it. Perhaps not as complex as the OP's car, but pretty decent for a 12 year old car.
It is all about how the system is implemented. The first gen CTS-V (and perhaps the regular CTS?) had an infotainment system too, was it problematic like the OP's? Not from what I've read.
Either there is something wrong with this variant of it, or the OP's car simply has some serious electrical issues based on not only the type but the variety of issues experienced.
Originally Posted By: OVERKILL
Originally Posted By: MCompact
I'm afraid we'll be seeing more and more of these types of issues from most every brand as infotainment systems become the rule rather than the exception...
Infotainment isn't new. My M5 has it. Perhaps not as complex as the OP's car, but pretty decent for a 12 year old car.
It is all about how the system is implemented. The first gen CTS-V (and perhaps the regular CTS?) had an infotainment system too, was it problematic like the OP's? Not from what I've read.
Either there is something wrong with this variant of it, or the OP's car simply has some serious electrical issues based on not only the type but the variety of issues experienced.
+1, this technology isn't new.
Originally Posted By: MCompact
I'm afraid we'll be seeing more and more of these types of issues from most every brand as infotainment systems become the rule rather than the exception...
Infotainment isn't new. My M5 has it. Perhaps not as complex as the OP's car, but pretty decent for a 12 year old car.
It is all about how the system is implemented. The first gen CTS-V (and perhaps the regular CTS?) had an infotainment system too, was it problematic like the OP's? Not from what I've read.
Either there is something wrong with this variant of it, or the OP's car simply has some serious electrical issues based on not only the type but the variety of issues experienced.
+1, this technology isn't new.
Any updates on replacement Cadillac from the dealer ?
^ This past Monday I got a call from the "District Specialist" assigned to my case and she informed me that the request for a buy-back was not approved. After some debate with her, their stance is that since the problems are intermittent and that I can't provide them with a reproducible scenario, a) they can't fix a problem that they can't see, and b) there is no justification for a buy-back.
I drove the vehicle all of last week and it was completely problem free. And when the bugs in the Intotainment system don't act up, the vehicle is an absolute joy to drive. As I believe dishdude said once before (i.e. maybe in a different thread), the more I drive it the more I like it.
Having had some time to cool down about the whole situation, I've sort of come to the conclusion that the dealer's poor handling of it all was a major factor in the situation blowing up like it did. In the future, I will likely go to a different dealer for my service needs, which kind of sucks because it's out of the way and won't be as convenient. But if it means getting better service for my vehicle, it'll be worth it.
One thing that I've learned during this time is that GM's process for getting the right people involved in these Infotainment issues is broken. As we all know, owner's manuals typically suck and aren't worth the paper they're printed on. The GM Infotainment hotline couldn't answer any of my questions and suggested that I visit my dealer. My dealer proved to be incompetent. And the "District Specialist" assigned to my case said that her group didn't have access to the engineers and subject matter experts for the systems. Thus far, the best help that I've gotten has been through informal channels such as a member on this forum or the GM Social Media folks that monitor one of the Cadillac forums.
I drove the vehicle all of last week and it was completely problem free. And when the bugs in the Intotainment system don't act up, the vehicle is an absolute joy to drive. As I believe dishdude said once before (i.e. maybe in a different thread), the more I drive it the more I like it.
Having had some time to cool down about the whole situation, I've sort of come to the conclusion that the dealer's poor handling of it all was a major factor in the situation blowing up like it did. In the future, I will likely go to a different dealer for my service needs, which kind of sucks because it's out of the way and won't be as convenient. But if it means getting better service for my vehicle, it'll be worth it.
One thing that I've learned during this time is that GM's process for getting the right people involved in these Infotainment issues is broken. As we all know, owner's manuals typically suck and aren't worth the paper they're printed on. The GM Infotainment hotline couldn't answer any of my questions and suggested that I visit my dealer. My dealer proved to be incompetent. And the "District Specialist" assigned to my case said that her group didn't have access to the engineers and subject matter experts for the systems. Thus far, the best help that I've gotten has been through informal channels such as a member on this forum or the GM Social Media folks that monitor one of the Cadillac forums.
Writing quality software is actually a hard job. It can get royally screwed up especially with a large beast like GM. My guess is they are completely inexperienced at writing an application like this. Hopefully GM India or China did not write the code......
@Jarlaxle, the Lemon Law criteria for Michigan is basically a) not being corrected after 4 visits, or b) vehicle out of service for 30 days. I'm not there on either.
@rjundi, yeah, I know first-hand how difficult it can be to develop quality software. I have a degree in Computer Engineering and 20 years of experience in the software industry. While it is difficult, it is certainly possible, and when it comes to a premium brand like a Cadillac, I don't think it's an unreasonable expectation for them to get it right. But while some software bugs may be the root of my problems, it's a number of other things (e.g. poor customer service from the dealer) that really caused the situation to blow up.
@rjundi, yeah, I know first-hand how difficult it can be to develop quality software. I have a degree in Computer Engineering and 20 years of experience in the software industry. While it is difficult, it is certainly possible, and when it comes to a premium brand like a Cadillac, I don't think it's an unreasonable expectation for them to get it right. But while some software bugs may be the root of my problems, it's a number of other things (e.g. poor customer service from the dealer) that really caused the situation to blow up.
The Chevy CS reps on the Cruze forum I help moderate are handy to have around. They do a decent job helping the looky-loos who join to get help with a problem.
And, for a Cadillac dealer to be that incompetent is inexcusable. A Chevy dealer, yeah, I get it, their staff might not be knowledgeable about a certain setting since they have many more vehicles to take care of. If a "world-class" Caddy dealer is unable to diagnose what sounds like a known issue, that's not world-class. GM needs to come down on that dealer like a ton of bricks until they are better. After all, the dealer forms the customer's impression of GM, for better or worse.
And, for a Cadillac dealer to be that incompetent is inexcusable. A Chevy dealer, yeah, I get it, their staff might not be knowledgeable about a certain setting since they have many more vehicles to take care of. If a "world-class" Caddy dealer is unable to diagnose what sounds like a known issue, that's not world-class. GM needs to come down on that dealer like a ton of bricks until they are better. After all, the dealer forms the customer's impression of GM, for better or worse.
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