I bought an 06 Civic from Manchester Honda in CT in January.
One of the "perks" for buying there was 3 free oil changes. While waiting for the service dept to do its thing yesterday I went to the parts department ro get an air filter element as none are yet available in the aftermarket. I checked the dealership's website prior to my visit and the element was listed at $13 and change. Fair enough I thought. At the dealership the parts guy told me the price at the dealership was $19.60 (or so). When I informed him of the price on the internet, he would not honor it saying that was the internet only price and I would have to pay $8.95 shipping to get the lower price-he went on to say they have many customers from other states as well as Puerto Rico and the price is attractive to them. I asked him if this was my reward for patronizing the dealership and being a loyal customer. He simply shrugged his shoulders. I left without the filter. Additionally, they charge 30 cents a piece for the drainplug washers. While not a huge expense, I was figuring on about a dime a piece. Does anyone know a valid reason why they would charge so much more for the filter when you are there in person?
One of the "perks" for buying there was 3 free oil changes. While waiting for the service dept to do its thing yesterday I went to the parts department ro get an air filter element as none are yet available in the aftermarket. I checked the dealership's website prior to my visit and the element was listed at $13 and change. Fair enough I thought. At the dealership the parts guy told me the price at the dealership was $19.60 (or so). When I informed him of the price on the internet, he would not honor it saying that was the internet only price and I would have to pay $8.95 shipping to get the lower price-he went on to say they have many customers from other states as well as Puerto Rico and the price is attractive to them. I asked him if this was my reward for patronizing the dealership and being a loyal customer. He simply shrugged his shoulders. I left without the filter. Additionally, they charge 30 cents a piece for the drainplug washers. While not a huge expense, I was figuring on about a dime a piece. Does anyone know a valid reason why they would charge so much more for the filter when you are there in person?