Originally Posted By: OVERK1LL
That's why I have contacted them. Because I want to know. Whether it makes sense or not? I guess we can visit that if I hear back. Sound fair?
OK, so I finally got my reply back from Ford:
Originally Posted By: Ford
Dear Mr. #####,
Thank you for contacting the Ford of Canada Customer Relationship Centre. We received your message sent on 2/28/2011 regarding your question about the bypass on the Motorcraft filters.
We apologize for the delay in our response to you. Our goal is to respond to our customers within three business days; however, due to technical difficulties, we were unable to fulfill that objective. Thank you for your understanding and patience.
Regrettably, the Customer Relationship Centre is not a technical resource centre. Inquiries of a technical nature are generally referred to our dealerships as their staff are highly trained experts on Ford and Lincoln products. In the rare case where a staff member of any dealership is unable to answer a technical question regarding one of our products, there are resources available exclusively to them directly from Ford of Canada, where answers may be obtained.
Please contact the service department of your local Ford dealership for further assistance, as they are your best technical resource. To find a dealer near you, please select "Find a Dealer" from the homepage of our website,
www.ford.ca.
Mr. Adlam, we value your loyalty and appreciate your continued support of Ford products and services. If you have any other inquiries or concerns, please feel free to contact us and we will be happy to address them.
Thank you for contacting Ford of Canada.
Sincerely,
Jennifer
Ford of Canada
Customer Relationship Centre
So they want me to ask at the dealership????
I'm replying to her, explaining that I am looking for an answer from an Engineer, something the dealer is going to be unable to give me.