It's hard to tell if a dealer is really interested in taking care of you, or themselves. My daughter took her 01 Odyssey in for door problems and the first response was that her problem was unique and Odyssey's were not having door problems. Then they would not look at the car until the problem could be demonstrated. It did not happen all the time and did not happen when she went to the dealer. So, she came back several times until the door failed to operate. They repaired it under warranty, but kept the car for 5 days. They acted the same way when it came to an EGR valve problem. Both problems are well documented, and the dealer could have just promptly fixed them without the monkey business. And, besides, they keep the shop busy and it is paid work to them. If she does buy another Honda(?) she won't be going back to that dealer. In fact, the only bad part of owning a Honda is Honda dealers.