NAPA Real Deals Flyer

I know we are supposed to avoid vulgarity so I am going to do my best with my allusions here.
As it stands NAPAs pricing and marketing and distribution policy will lead to negative conseqences especially with todays access to online distribution and peoples ability to find out who the actual manufacturer is. There are MULTIPLE facebook groups where people get Snapon part numbers and post the same tool for fraction of a price direct from the Chinese or Taiwanese manufacturer.
Access to the internet and free flow of information put an end to Snapons success and business model in general for the most part.
So what does NAPA do? Firmly plant their head up their behind so deep that they travel back in time 30 years and double down of Snapons clearly failing model without even having the tool truck network to add insult to injury.
This is financial suicide for their tool strategic business unit.

Considering harbor freight offerings or other dozen Taiwanese manufacturers with their own name? NAPA is doing the equivalent of a married couple going to a hotel where the husband gets to sit in the chair and watch and you can fill in the blanks ladies and gentlemen.

Where did they get their marketing strategy from? A time traveler or some guy they dragged out of a nursing home?



Nice flyer now lets take a look at the same ratchet in top right corner in napa:

Screenshot 2025-07-12 135342.webp
 
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Just knowing their corporate mentality, I'm guessing they start by telling you to pound sand. If you push it they likely offer a bottom end ratchet.

I ordered some Valvoline EP ATF a week ago. It claimed they had it, but two days later I got an email saying the order was delayed with no further explanation.

My local store still claims to be able to get it next day. I realize there are different hubs, but if my store can get it, then "NAPA" can get it and ship it to me.

Basically their logistics are terrible. Don't make your problem the customers' problem -- one of the first rules in sales or just business in general.

Then again I should only be mad at myself because I know better -- effectively they've fooled me twice and that's on me.
Yeah I was trying to fix my brakes and I needed a critical caliper rebuild part. Online it said order it today and pick it up tomorrow no issues or delays.
Next day I come to NAPA and they give me ONE rebuild kit instead of of the TWO I ordered and the guy said "oh yeah the other one is coming from albany it will be here in 3 days"
Yeah next day pickup my butt. Didnt even email call or notify or anything. meanwhile I have no working car.
 
Stopped at a NAPA store yesterday to get some generic 3/8" fuel line. It was $4 a foot. The store was plastered with hateful printed signs about no returns for anything ordered online and a bunch of other reasons. The brick and mortar stores in this area are barely hanging on. A while back I tried to buy oil that was on sale according to the website and they wouldn't honor the price so I stepped outside and ordered it online then walked back into the store and picked it up. They were furious but they gave it to me.
 
Stopped at a NAPA store yesterday to get some generic 3/8" fuel line. It was $4 a foot. The store was plastered with hateful printed signs about no returns for anything ordered online and a bunch of other reasons. The brick and mortar stores in this area are barely hanging on. A while back I tried to buy oil that was on sale according to the website and they wouldn't honor the price so I stepped outside and ordered it online then walked back into the store and picked it up. They were furious but they gave it to me.
SEE, my thing with that is if you don't want to be a NAPA franchisee, then don't be a NAPA franchisee!!!!!!!

Owners like this want ALL the benefits, only a few examples such as
-nationwide brand recognition
-national advertising campaigns (Sing it: "NAPA know-how NAPA know-how!")
-established distribution system
-pre-made website, inventory, ordering, online ordering for customers

But they want NONE of the potential downsides (highly subjective) like honoring national sales. Seems like a small price to pay for all the upsides???
 
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