Check the Owners manual carefully. Mazda is Ford and my 2005 Duratec 3.0L calls for 5W20 blend but also says dino or synth are acceptable so long as it meets Ford's '930 spec.
Mobil 1 voided my friends warrenty?????
- Thread starter SFCP
- Start date
- Status
Hopefully you don't have a problem with my statement. I said Mobil 1 may contain Group III...and in this case [ as the OP originally stated] Group III would be better for the owner and it would have removed the argument that Mobil 1 was 'different' from other oils and thus caused the problem.
I still use Delvac 1 5W-40, Mobil 1 0W-40, and I used to use Mobil 1 0W-20 all with great results.
I did experience the only camshaft failure in 40 years and many many engines....with Mobil 1 5W-30 [ Tri Syn ] so Mobil 1 doesn't have a perfect record of service in my vehicles.
Mobil 1 refunded the $20 I spent for Mobil 1 5W-30, and I paid the remaining $1500.00 to replace the Acura engine. And that was the extent of Mobil 1's commitment to the customer.
I still use certain Mobil 1 synthetic products...but for many reasons I'm no longer a Mobil 1 loyalist.
Last edited:
Triple_Se7en
$50 Site Donor 2024
thatwouldbegreat
Why did XOM refund you $20? What was their reason?
Why did XOM refund you $20? What was their reason?
At least they're not as bad as Toyotas. My friend and his girlfriend both had Toyotas whose engines failed with relatively low mileage. Therefore, all Toyotas are garbage.
He happend to be the lucky one to find a rotten apple.
The member above that said get it in writing in on the right path. Then fax this to Mazda and EOM. Make this part of a plan to get the original problem fixed. Also be sure to post the letter here and we can start passing it around. It should spread pretty quickly. If everyone posts it in two places the numbers will grow beyond counting. This kind of stupid remarks from a dealer should stop. I had a dealer tell me that 5w-30 in LA is not robust enough and will not handle the heat, that I should use 10w-30 and get serious about protecting my engine, that it was twice as thick at freeway speeds on a hot day. The service manager said that he had local knowledge and his recomendation should be followed over that of Toyota for my V8 engine. Am I to take it that Toyota is not sure where LA is? Maybe Toyota is not aware of the weather here. These statements are being made by the people that sometimes get their hands on your vehicle to do major maintenance procedures. Yiiikes!
I smell driver error. Mechanical over-rev? Valve retainers cracking? Valve about ready to drop or dropped? Do Mazda's have a black box?
Quote:
At least they're not as bad as Toyotas. My friend and his girlfriend both had Toyotas whose engines failed with relatively low mileage. Therefore, all Toyotas are garbage.
I dont think that person was wrong for saying mazdas are garbage, and im suprised that apparently you still like toyota after seeing your friends suffer.
Im the kind of person who learns from his mistakes or mistakes from others. Every friend i've had who has had a honda or toyota or nissan has had a long life with their cars. I've seen a few mazdas, one that was treated well and burned over a quart a day of oil, and the other that experienced tranny failure at under 30k miles. One caught on fire and burned to the ground!
I've also not seen one good GM car, every one who owns one has had problems with them, including me. I've seen a few subarus develop serious problems, the kind that involve spending more money than the car is worth to fix, and make it undrivable. The people who own fords usually keep them a long time, they drove like a bucket of bolts after a while, but they still drove! I havent had much experience with dodge, but from the very few people who drive them they've been pretty good actually, no different than the toyotas or hondas. Volvos and volks, i'd have to find a really good deal to make me want to buy one, but they seem OK. Jeeps seem OK, saturns are decently reliable but i'd rather pay a bit more and get a more mature car before i'd get a saturn (build quality on them is horrible IMO)
So i'd definetly get a honda or toyota or nissan, mazda i'd be weary of, they'd have to make something really nice for me to want to buy one. GM I wouldnt buy again until they're as good as the imports. Ford i'd consider as a used car. Subaru I probally wouldnt buy. Dodge i'd buy if they made something I was interested in.
It's all in experience! Just because someone has had problems with mazda, and says they suck, doesnt mean he's wrong. If you went to applebees, and they were rude and the food was horrible, would you recommend people to go eat there? This is why I usually dont intervene when someone I know is about to make a cheap (or expencive) mistake, i'll warn them, but it's easier for them to make their own mistakes earlier than later.
I own an 04' Mazda6 with the duratec V6, and have used M1 0w20 and PP 0w20 since it was almost new, and have had no problems at all with my engine. I think there is also a TSB on engine ticking on the V6.
As far as the car being a POS, IMHO i find the car to be pretty reliable.
As far as the car being a POS, IMHO i find the car to be pretty reliable.
Mazda has had ticking engine TSB's for over 10 years.
Mobil 1's 'warranty' was equal to the amount I paid for the Mobil 1 oil. Mobil would not look at any of the evidence nor consider any more than refunding the purchase price of the oil. There was at least one person , or more , in a department that handled engine failures with Mobil 1.
My problem was it was a camshaft bearing failure that seized the cam momentarily causing the timing belt to skip teeth and thus valve to bend.
This was an Acura that specified 5W-30, but it seemed that 5W-30 Mobil 1 did not hold up to the summer heat.
Failure happened 2000 miles after the last oil change. And 10,000 miles after an Acura dealership installed fresh timing belt, water pump, tensioners etc.
Oil was clean and full, filter was Purolator PureOne. I think the oil wedge just failed long enough for the camshaft to touch the bearing and cause the tming belt to jump.
Damage was pretty self explanatory when the mechanic tore the engine down, and it was severe enough to warrant a junk yard motor replacement.
I felt bad losing a really well cared for engine that never used oil and ran great. Fortunately the junk yard motor was also a very good motor and ran perfectly until the day the car was stolen years later.
Something is awry here.
Mobil 1 Motor Oil Limited Warranty
This is a limited warranty covering the Mobil 1 motor lubricant you purchased. ExxonMobil warrants its lubricants to be free from defects and will replace any Mobil lubricant that is defective. For all vehicles follow the recommended oil change interval in your owner's manual. ExxonMobil warrants that the Mobil 1 lubricant you purchased will protect your vehicle’s critical engine parts from oil related failure. If not, provided the engine was serviceable at the time the oil was installed, Exxon Mobil will have your vehicle repaired and replace the oil at no cost to you.
ExxonMobil Lubricants & Petroleum Specialties Company, a division of Exxon Mobil Corporation ("ExxonMobil") provides this limited warranty to the purchasers who use Mobil brand lubricants in their vehicle.
This limited warranty covers the Mobil 1 lubricant and critical engine parts lubricated by the lubricant.
If there is equipment failure related to the Mobil brand lubricant you purchased, ExxonMobil will repair any equipment damage directly caused by a defect or malfunction of a Mobil lubricant, provided that the lubricant was selected and maintained in accordance with specifications of the original equipment manufacturer or the written instructions (which includes product packaging) of ExxonMobil.
To file a claim under this Limited Warranty, you must:
Upon discovery of the damage (but not later than six (6) months from the date the damage occurred) call 1-800-AskMobil.
Allow an ExxonMobil representative to examine the equipment and maintenance records, if available, and provide proof of purchase to determine the extent of the damage and to confirm that a Mobil lubricant was the cause.
Allow an ExxonMobil representative to obtain an oil sample from the engine for oil analysis at no cost to you to assist in determining the cause of the equipment failure.
This Limited Warranty excludes:
Mobil lubricants used in mechanically deficient equipment as a result of abnormal operation; negligence; abuse; damage from casualty, shipment or accident; or, equipment modification done without written authorization from the OEM.
Situations where the OEM required lubricant standards do not match those stated by Mobil without written approval from ExxonMobil.
Mobil lubricants that have been used in conjunction with any other product or additive that has not been authorized for use by ExxonMobil.
Failure of equipment due to a pre-existing condition that is unrelated to the use of Mobil lubricants.
Repair or replacement of equipment due to normal wears.
The remedy provided here will be your only recovery against ExxonMobil. You will not be able to recover incidental or consequential damages. Some states do not allow the exclusion of or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.
Mobil 1 Motor Oil Limited Warranty
This is a limited warranty covering the Mobil 1 motor lubricant you purchased. ExxonMobil warrants its lubricants to be free from defects and will replace any Mobil lubricant that is defective. For all vehicles follow the recommended oil change interval in your owner's manual. ExxonMobil warrants that the Mobil 1 lubricant you purchased will protect your vehicle’s critical engine parts from oil related failure. If not, provided the engine was serviceable at the time the oil was installed, Exxon Mobil will have your vehicle repaired and replace the oil at no cost to you.
ExxonMobil Lubricants & Petroleum Specialties Company, a division of Exxon Mobil Corporation ("ExxonMobil") provides this limited warranty to the purchasers who use Mobil brand lubricants in their vehicle.
This limited warranty covers the Mobil 1 lubricant and critical engine parts lubricated by the lubricant.
If there is equipment failure related to the Mobil brand lubricant you purchased, ExxonMobil will repair any equipment damage directly caused by a defect or malfunction of a Mobil lubricant, provided that the lubricant was selected and maintained in accordance with specifications of the original equipment manufacturer or the written instructions (which includes product packaging) of ExxonMobil.
To file a claim under this Limited Warranty, you must:
Upon discovery of the damage (but not later than six (6) months from the date the damage occurred) call 1-800-AskMobil.
Allow an ExxonMobil representative to examine the equipment and maintenance records, if available, and provide proof of purchase to determine the extent of the damage and to confirm that a Mobil lubricant was the cause.
Allow an ExxonMobil representative to obtain an oil sample from the engine for oil analysis at no cost to you to assist in determining the cause of the equipment failure.
This Limited Warranty excludes:
Mobil lubricants used in mechanically deficient equipment as a result of abnormal operation; negligence; abuse; damage from casualty, shipment or accident; or, equipment modification done without written authorization from the OEM.
Situations where the OEM required lubricant standards do not match those stated by Mobil without written approval from ExxonMobil.
Mobil lubricants that have been used in conjunction with any other product or additive that has not been authorized for use by ExxonMobil.
Failure of equipment due to a pre-existing condition that is unrelated to the use of Mobil lubricants.
Repair or replacement of equipment due to normal wears.
The remedy provided here will be your only recovery against ExxonMobil. You will not be able to recover incidental or consequential damages. Some states do not allow the exclusion of or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.
I and everybody else with a Mazda find them as good as any vehcle and better than most.
Tim,
Thanks for that!
Sadly this issue is now more than 5 years old, so I won't bother digging this up with Mobil 1.
I can tell you that Mobil 1 never provided me with this information, and I never had the brains to look up.
Mobil 1's representative who I called [ 972-241-3806 ext 311 Kevin Bailey ] would only cover the cost of my Mobil 1 oil purchase and would not look at the engine or the mechanic's statement.
[The number and name was the info in my old Palm Pilot.]
I wish I'd received the warranty you published.
Thanks for that!
Sadly this issue is now more than 5 years old, so I won't bother digging this up with Mobil 1.
I can tell you that Mobil 1 never provided me with this information, and I never had the brains to look up.
Mobil 1's representative who I called [ 972-241-3806 ext 311 Kevin Bailey ] would only cover the cost of my Mobil 1 oil purchase and would not look at the engine or the mechanic's statement.
[The number and name was the info in my old Palm Pilot.]
I wish I'd received the warranty you published.
i suspect that in the dark of the night a fundamentalist drained the engine and poured in amsoil because they couldnt stand the thought of __anyone having less than the best.
The resultant catstrophe comes as little suprise
The resultant catstrophe comes as little suprise
Quote:
i suspect that in the dark of the night a fundamentalist drained the engine and poured in amsoil because they couldnt stand the thought of __anyone having less than the best.
The resultant catstrophe comes as little suprise
Back to the thread.... I hope your friend's Mazda gets fixed, and dealerships learn a few basic facts about oil.
Mobil 1 5W-20 is a good oil, and extremly unlikely to cause engine problems.
Mobil 1 5W-20 is a good oil, and extremly unlikely to cause engine problems.
That one fell short and flat. Perhaps proper spelling would have given it a little life.
- Status
Similar threads
