There have been threads here about Mavis' free tire rotation offer through 12/31/26. I want to share my recent experience with the Pawleys Island, SC location.
I scheduled an appointment online for a 9 AM Saturday, as part of the menu I selected the free tire rotation and free balance check. Pull into the shop at the appointed time, new location, very clean, maybe 6 bays with 2 or 3 full. Spoke with the shop attendant and explained I was there for my free rotation and balance. She looked at me cross-eyed and said the balance part is not free and would be $80. I showed her the appointment confirmation on my phone which said both were free, she pointed out that "free balance check" is only determining if the tires are out of balance, if the tech determines they need balancing, it's essentially $20/tire. I said something about a Philadelphia lawyer, which was wasted on her, told her to go ahead with both services and walked out feeling like a fool. Went to do other errands with my wife in another vehicle and she laughed at me and said something to the effect, "nothing is free, what were you thinking?" Feeling more foolish now, we completed our other business, came back to the shop at 10:30 AM and the car had not moved. I went back in said I needed the car and forget about the appointment. I know others had scoffed at this offer with tales of customer abuse, etc. Shame on me. I will now find a local, independent tire shop and gladly pay them for this service.
I scheduled an appointment online for a 9 AM Saturday, as part of the menu I selected the free tire rotation and free balance check. Pull into the shop at the appointed time, new location, very clean, maybe 6 bays with 2 or 3 full. Spoke with the shop attendant and explained I was there for my free rotation and balance. She looked at me cross-eyed and said the balance part is not free and would be $80. I showed her the appointment confirmation on my phone which said both were free, she pointed out that "free balance check" is only determining if the tires are out of balance, if the tech determines they need balancing, it's essentially $20/tire. I said something about a Philadelphia lawyer, which was wasted on her, told her to go ahead with both services and walked out feeling like a fool. Went to do other errands with my wife in another vehicle and she laughed at me and said something to the effect, "nothing is free, what were you thinking?" Feeling more foolish now, we completed our other business, came back to the shop at 10:30 AM and the car had not moved. I went back in said I needed the car and forget about the appointment. I know others had scoffed at this offer with tales of customer abuse, etc. Shame on me. I will now find a local, independent tire shop and gladly pay them for this service.
