Indeed, this is what TS said:Update, my replacement filters did not ship from the Toronto warehouse, but rather the main warehouse, so they'll take a while to get here (still waiting on my UOA kits, coming from the same warehouse). I'll post updated pics once I have those in hand.
I personally inspected the filters that are going out to the customer. They look fine inside the center tubes, so should not be an issue. They will be coming out of the Superior, Wisconsin distribution center, so will take a few days to arrive.
Once we get the other filters back, we can get them to Quality Assurance to start an investigation.