One my way home from airport this afternoon, I85 North. Not quite halfway home start to hear a strange noise, couldn't make it out, sounded like could be a tire but no warning light and car seemed level. Go further while looking for a safe place to pull over, then sound stopped but tire warning light went on. Able to get safely to break down lane. Got out, flat tire left rear, luckily no apparent damage to alloy wheel. Worst part of changing tire is keeping an eye on oncoming traffic and the heat.
Off to Discount Tire on the way home. Counter guy looks at tire and spots the puncture/hole immediately. In a repairable area but I told him I wasn't interested in repairing because it had been driven briefly on the sidewall. Didn't look bad but not something I'd risk.
The tire is an OE Goodyear Assurance Fuel Max with ~3700 miles. So then I ask "can you get me an adjusted price on new tire?"
His first reply, 'manufacturers don't warrant OE like the replacement tires'.
And I'm thinking... [censored]. So I said (true story), 'this DT store got my son an adjusted price on a punctured BFG OE tire by calling Michelin. Then he says "we can try and call Goodyear Dunlop and check." I thought, that's more like it.
Got number and on the phone to GY, gave tire info, on phone a bit. Looks up and says don't have tire in stock but could have tomorrow or I could take a similar GY tire they had. I said I'll wait till tomorrow. Final price for new tire $34.
Experience has done nothing to diminish my opinion of DT, still the only place I'll buy tires. But being a knowledgeable consumer combined with being a little assertive always helps get the best outcome in my experience. And, likely didn't hurt that there's many sets of tires purchased in their computer. Good folks at DT.
Latest Discount Tire Experience.
- Thread starter Sayjac
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Very nice, do they sell anything else there besides tires or do any other services?
DT/(AT) are dedicated tire and wheel sales and service stores, no other services. Likely why they are so good at what they do, in my experience. They do not do alignments.
Glad you had a good experience. But someone not in the know as you could have a different outcome.
I'm wondering if Goodyear is really responsible for your flat tire?
Do you normally try to milk things out of people at the expense of others?
I'm joking, or am I?
Originally Posted By: skyactiv
Glad you had a good experience. But someone not in the know as you could have a different outcome.
I'm wondering if Goodyear is really responsible for your flat tire?
Do you normally try to milk things out of people at the expense of others?
My only gripe about DT are their balance machines. I understand they're Hunters but I can get a rotate/balance and drive out with perfectly vibe-free tires, 50 miles later a balance weight falls off, go back to store and it can be balanced five or six times and still have vibrations, then it takes them having to ride match the rim and tires. Annoying as [censored].
FYI, this isnt a DTD experience, GY is eating the tire for you. We do this all the time for our customers. Its called a Good Faith Adjustment. But as evident, I guess DTD gets the kudos instead of the MFC.
Quote:
Glad you had a good experience. But someone not in the know as you could have a different outcome.
I'm wondering if Goodyear is really responsible for your flat tire?....
Left out your other comment as a pointless flame, serious or not.
As for the anecdotal balance experience, purchased many tires from DT and never had a similar one. Service during and after the sale always been excellent 'for me'. Guess if I had similar though repeatedly, I'd go elsewhere. I just haven't found reason to do so.
Originally Posted By: bourne
FYI, this isnt a DTD experience...
that is a good to hear story.
I also had luck with Firestone Instant Autocare doing an OE prorated warranty some turanzas that were cracking on the sidewalls into the tread. Bridgestone had no issues with warranting the OE tire. I used the prorated warranty and got a good price on 4 new Ecopia 422s for my previous Mazda3.
Originally Posted By: badtlc
I also had luck with Firestone Instant Autocare doing an OE prorated warranty some turanzas that were cracking on the sidewalls into the tread.
4WD
$50 site donor 2023
4 of 6 sets on the road from DT - smaller town store - they always say we're going to do you right - steady client - they just adjusted some BFG's for wearing too fast - they brought it up, not me.
Also, our Ford Fusion has factory GY's - asked them how much to rotate ? Nothing -
And the kicker? - they are next to Denny's - how do you want those eggs ?
I wish we had Discount Tire around me. At least they have DTD. Great service in my experiences with them too.
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