I just keep the engine running while i change it...that way everything stays nice and toasty.
Jiffy Lube Refuses
- Thread starter Ugly3
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I worked for Jiffy Lube not all that long ago and there were some filters that we would have to go to the dealer to acquire since our distributors didn't carry them. I clearly remember running down the street to the Saturn dealer, the Honda dealer, and the Hyundai dealer to get parts at wholesale so we could replace them for a customer that didn't want to go there or do it themselves.
So, they may have replaced it with a factory part. We did it all the time. Most of the time we could sell it to the customer for less than the dealer's retail, too. But then again, I took pride in my shop. Surely there are some managers that just want to make a quick buck.
Andy
So, they may have replaced it with a factory part. We did it all the time. Most of the time we could sell it to the customer for less than the dealer's retail, too. But then again, I took pride in my shop. Surely there are some managers that just want to make a quick buck.
Andy
I've never had anyone ask to use his own oil, but sometimes the customer brings in a filter. If it is a decent one, we will put it on, I saw one that said "Maid in USA" which we decided was probably not good quality, so we refused. We also won't put on one with the wrong thread, or a few other things even though they say "it will fit".
I went to Denny's yesterday and brought in my own eggs (Mine are a lot more special and better rated than the kind they have! I know that because I'm a regular on the Earl Knows Eggs website. Could you believe Denny's refused to cook them? What kind of outfit is that? I'm the customer, I know better, and I'm right all the time!
Guys, business=trying to make a profit. They are not in required to kiss your a**. The retail industry is filled with numnuts who try to change the system to fit their needs and then sue when it doesn't go exactly their way. I'd refuse you too. Flame away!
Guys, business=trying to make a profit. They are not in required to kiss your a**. The retail industry is filled with numnuts who try to change the system to fit their needs and then sue when it doesn't go exactly their way. I'd refuse you too. Flame away!
NOW THAT IS FUNNY....
I just time my changes to the 3 months so I'll be changing the impala's and cavalier's oil in mid March. With the weather up here we don't go far to warranty the 3,000 mile changes. That, plus the fact at my parent's the garage is full of junk about the time winter rolls around.
I hate trailer park living. Hope to change that someday. Sorry for the rant.
Maybe in Ugly's case it wasn't the filter...it was the oil. They saw the Mobil 1 on the bottles and didn't want to be responsible for ruining his engine.
As many oils as are now prevalent, with high mileage, RV, etc, if my customer wants to furnish his own it's alright with me. Charge slightly more than my normal labor rate and parts profit. Treat them right and many become regulars coming back for brakes, tires, alignments etc. If you want it and willing to pay for it, I'll be more than happy to supply.
Bob
Bob
Bob, and doing so is your right to do as an independent businessman. But you are under no obligation to do so is my point. The sense of entitlement with the retail public is amazing and if you have been in business for some time I know you have seen it one way or another. Just because a business refuses to do something outside their business model doesn't automatically make them bad.
You make some good points, IMHO.
Businesses exist to make money...period. They are not there to provide jobs, perform social experimentations, or for charity. What will ultimately make the most money for the business is doing what makes the most...well, business sense. This includes customer service, but only against a backdrop of profit and loss. In general, no profit eventually means no customers, no matter how good your customer service is. Conversely, too much profit and poor customer service ALSO can eventually mean no customers.
If a shop wants to allow customers to bring in their own oil and/or filter, and they can still make a fair profit, and they don't expose themselves to undue risk, then it only makes sense to do it. If they can't do any of the above, then they shouldn't. Period.
UNLESS, it is some sort of loss leader where it is a very good customer who uses the business for other services.
It's a business decision that each company must make on its own. One size does not fit all.
If a shop wants to allow customers to bring in their own oil and/or filter, and they can still make a fair profit, and they don't expose themselves to undue risk, then it only makes sense to do it. If they can't do any of the above, then they shouldn't. Period.
UNLESS, it is some sort of loss leader where it is a very good customer who uses the business for other services.
It's a business decision that each company must make on its own. One size does not fit all.
As a finance major, I would see it as a risk/return trade-off. I think Jiffy Lube sees their risk increase when they agree to use customer-supplied parts. Not only do they not know if the parts are right, but they may not be familiar with those parts, or the parts could be defective and they will have a hard time proving liability. When a customer who demands this also expects to get discounts for bringing their own parts, where is the reward to Jiffy Lube for taking on this additional risk?
Each business needs to weigh these risks carefully, and if the rewards are too low for the risk, it is bad business to do the work. Most consumers think they are entitled to get whatever they want the way they want it - the customer is always right is what they always say. The fact of it is, if i am a business owner I can do whatever I want since I put up the capital and I took on the risk. If someone doesn't like the way I do business, they have the right to check out my competition.
Andy
Each business needs to weigh these risks carefully, and if the rewards are too low for the risk, it is bad business to do the work. Most consumers think they are entitled to get whatever they want the way they want it - the customer is always right is what they always say. The fact of it is, if i am a business owner I can do whatever I want since I put up the capital and I took on the risk. If someone doesn't like the way I do business, they have the right to check out my competition.
Andy
Yes. I think that's what I said too, in a different way. It's a business decision, risk vs. reward (i.e. profit/loss).
Just touching on the subject of oil changes here! MANY requests get very pointed refusals. IE, "can you tack weld this class V Chev truck hitch under my Tarus?" "My girlfriend's sorry arsed husband stuck a knife in my sidewall, can you put a boot and a tube in it for under 10 bucks?" "Got these here P225/60R15's real cheap, need them put on my 3/4 ton truck to haul wood out of the woods to town."
Not all customers are fools, not all fools are bad customers,,,,,but it sure increases the odds!
Bob
Not all customers are fools, not all fools are bad customers,,,,,but it sure increases the odds!
Bob
It'd be a hoot to spend a day over a few cups of coffee or some suds listening to some of those stories. Heck, I'd almost pay for the experience...almost!
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