Ha, the seller was Factory Authorized Outlet, they have a few other names though.
Greenworks warranty
- Thread starter SHOZ
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Sounds like they actually aren't.....factory authorized?
Even if you buy from Greenworks.com and send it to them for repair, you are still responsible for shipping both ways and Greenworks can still deny the warranty if they so deem it when the receive the product.
The first pole saw had a plastic pin inside that held it all together and it broke. Menards accepted the return and refunded the money, 3 months old The second pole saw the internal stand offs for the plastic body broke, bought on eBay. No warranty Greenworks said did not contact eBay or seller.
The first pole saw had a plastic pin inside that held it all together and it broke. Menards accepted the return and refunded the money, 3 months old The second pole saw the internal stand offs for the plastic body broke, bought on eBay. No warranty Greenworks said did not contact eBay or seller.
It sounds like no one is a factory authorized when it comes to Greenworks other than Greenworks.com. The seller sells a lot of different brands.
A LOT of companies are like this. Most medium and smaller companies are. Shipping is a large cost. All companies can deny warranty. I mean many do some level of goodwill. But with the way some people abuse stuff and expect warranty - it's mind boggling.
In your case, some interface, photos, etc then they could have shipped you a replacement. How much does eBay save you v. Amazon Prime?
I think this is why for such lower cost things, if I can't find it locally I use Amazon (Prime). Amazon returns are easy comparatively.
I have practical experience via ebike sales with Li based batteries and motors. I am so glad that I stuck with the 80V platform. Really does sound like 40V stuff is junk. Sorry to read about your issues.
I have been buying lots of DeWalt and Milwaukee tools the last few years, no real duds ion the bunch but the DeWalt 20VMax sabre saw blade chuck is garbage. That's just terrible design - the blade flings out with the lightest resistance. No real help from DeWalt. I have corded Milwaukee drill just quit, I had not even used it much - but was at the time outside warranty. Milwaukee completely shined me on. NO help at all.
Not to say I don't have warranty issues. My not so cheap Gravely ZT mower had REAL OOB issues, the dealer came and picked it up....his nickle (FINE) They delivered it back, but the problem was still there, just exhibiting in a different form. I was pissed, contacted Gravely directly, lots of correspondence with video and pictures of the issue (mainly the parking brake would randomly engage while actively mowing). Local dealer showed up with an RMA and took my mower again. Got it back the next week. They had to modify the thing to - including metal cutting to make it work. I mean I was like WTAF?? Gravely never gave me the answer to any questions. It's fixed, but they went silent. Was I the only one with this issue?? I bet not.
Best of luck to you, sorry for my long posts.
Our Greenworks mower got 1 season of operation, second season the self propelled function broke gears then the charger burned up and they didn’t have parts and didn’t use standard parts to substitute aftermarket
What model and voltage?
Owen Lucas
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Just get the extended warranty from Amazon or Lowes, these junk products are guaranteed only to malfunction and break eventually.
Lowes and Amazon warranties are basically rental plans: $54 for a 3 year warranty (Lowes) for a $400 pressure washer that will explode if you look at it wrong = $1.50 a month rental for 3 years.
Called up Lowes in my situation, told them the pump head was spraying out with reduced pressure. They didn't even want to see the Greenworks pressure washer nor did they want it back. They sent me a gift card for the full purchase amount in the mail. Kept the wand and bits for my replacement, a Honda Powered Craftsman.
Lowes and Amazon warranties are basically rental plans: $54 for a 3 year warranty (Lowes) for a $400 pressure washer that will explode if you look at it wrong = $1.50 a month rental for 3 years.
Called up Lowes in my situation, told them the pump head was spraying out with reduced pressure. They didn't even want to see the Greenworks pressure washer nor did they want it back. They sent me a gift card for the full purchase amount in the mail. Kept the wand and bits for my replacement, a Honda Powered Craftsman.
Amazon vendors lie all the time and present themselves as the manufacturer. We have this problem and Amazon isnt eager to help fix it.
By only offering a warranty only if bought direct it sounds like green works might as well not have a reseller channel.
Why would I ever buy it from a dealer?
A battery operated pressure washer seems about the equivalent of using the business end of a skunk for underarm deodorant.
I mean most 120V line PWs are weak sauce.
I mean most 120V line PWs are weak sauce.
IMHO it is illegal for them to not honor a warranty published and not specifically saying it had to be bought, now from Greenworks.com.
It should be interesting to see if the eBay sellers drop Greenworks products as this is apparently a new situation with them.
https://askinglot.com/who-owns-greenworks-toolsLooks to me as far as the 8" pole saw it is the same as a Ryobi RY40050 8" 40V Color switch and drive cover are different.
I would agree, and this is why I stated such in my first reply.
If they are truly saying "must be bought from greenworks.com" then that is breach of the original contract.
But again, if the ebay seller just bought or got a batch to resell, then you are not the original purchaser.
Amazon is only offering 30 days free return or replacement. Cheapest replacement I can find buying new local is Menards. Would they honor the return in 3 years? I doubt it. Lowes doesn't sell the 40 volt one.
Owen Lucas
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I was generally speaking. Basically if it looks like a lower end item, might as well get the warranty if possible.
So as it turns out, I'm screwed..... Greenworks denies warranty, ebay and the seller only good for 90 days. Greenworks needs to publish a list of authorized sellers so you know you can get warranty work. I might set aside a couple hours and call them tomorrow.
I predict they will start getting sued for warranty claim denials.
But I had one that the motor was good, plastic housing parts broke. So I'm swapping parts to jury rig a workable one.
I predict they will start getting sued for warranty claim denials.
But I had one that the motor was good, plastic housing parts broke. So I'm swapping parts to jury rig a workable one.
I would take the steps to assure:
1) You show in fact and in good faith, bought the unit new.
2) Your unit is authentic (not a knock off). Don't clue the company in, but at least ask them with the serial number that you have registered.
Given the above, indeed they are walking on thin reeds in the swamp.
They have told me twice no warranty due to who the seller is (not on their list) and they have the registration info.
They need to publish a list of who are authorized sellers. And improve their means of customer service contact. As it is now with one phone number and hours on hold they are blatantly showing they are avoiding the issue. I hope their phone operators get paid well.......
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That written warranty can be used to hang them IMHO. Word for word.
