Greenworks warranty

[Dave9]

The problem is Greenworks not eBay or the seller. Sounds to me like Greenworks has changed their polices. Nearly 4k Greenworks tools on sale on eBay right now

I saw nothing on their warranty page that looked unusual, seems more like you have to buy from a normal retail channel, not some random 3rd party reselling gray market goods, which is how warranties are handled for most companies.

I agree that shipping something back is a hassle, but I'd much rather have a refund. Why would I want a widget that is prone to failure, repaired then I'd expect it to keep failing again in the same way? I want the money to buy something else instead.

They need to publish a list of who are authorized sellers. And improve their means of customer service contact.

I agree on both issues, but when I buy something I have a pretty good idea if it's an authorized seller versus some random joe with no warranty.

 

[SHOZ]

I saw nothing on their warranty page that looked unusual, seems more like you have to buy from a normal retail channel, not some random 3rd party reselling gray market goods, which is how warranties are handled for most companies.

I agree that shipping something back is a hassle, but I'd much rather have a refund. Why would I want a widget that is prone to failure, repaired then I'd expect it to keep failing again in the same way? I want the money to buy something else instead.



I agree on both issues, but when I buy something I have a pretty good idea if it's an authorized seller versus some random joe with no warranty.

What specially excludes certain third party sellers? Or who are the authorized thirds party sellers? This was no random joe who I bought from. They sell 10s or 1000s or different branded items.

No different than Amazon. Quite a bit of what I order on eBay comes in Amazon packaging from Amazon warehouses.

I've been buying form eBay for 23 years. Some seem to only have knowledge of what they have heard.

 

[Pablo]

What specially excludes certain third party sellers? Or who are the authorized thirds party sellers? This was no random joe who I bought from. They sell 10s or 1000s or different branded items.

No different than Amazon. Quite a bit of what I order on eBay comes in Amazon packaging from Amazon warehouses.

I've been buying form eBay for 23 years. Some seem to only have knowledge of what they have heard.

That is why I wrote what I wrote.

If you can't prove #1, then you are screwed.

 

[SHOZ]

I predict they will go under. And if you'll look around they really expanded their line and where they sell. I'll be watching for a class action law suit. Just got $397 from the Facebook/Illinois settlement......

 

[Dave9]

What specially excludes certain third party sellers? Or who are the authorized thirds party sellers? This was no random joe who I bought from. They sell 10s or 1000s or different branded items.

No different than Amazon. Quite a bit of what I order on eBay comes in Amazon packaging from Amazon warehouses.

I've been buying form eBay for 23 years. Some seem to only have knowledge of what they have heard.

Everything, everything excludes all 3rd party sellers.

You can't just buy from some random back alley and expect a warranty. How is this not obvious?

I can appreciate your issue, but this is why you don't bottom feed from some outlet or other than retail, vendor. That's why it is cheaper, that the value depreciated through these channels of sales.

 

[SHOZ]

Everything, everything excludes all 3rd party sellers.

You can't just buy from some random back alley and expect a warranty. How is this not obvious?

I can appreciate your issue, but this is why you don't bottom feed from some outlet or other than retail, vendor. That's why it is cheaper, that the value depreciated through these channels of sales.

That is simply not true. I have used warranties for buying products on ebay before. They are no different than Amazon or Walmart which use small sellers. These are buy it now sellers not auctions.

Are you saying Greenworks is the only legitimate seller?

 

[Dave9]

^ Did you not read what I wrote? It all depends on whether it is an authorized merchant, which ebay sellers most likely are not unless it is just an ebay store front for an authorized merchant which also has their own website.

I feel like my IQ drops every time I get on this forum...

It all depends on WHO you buy it from, not which site it is.

To make it far simpler to understand, no, I am not stating that Greekworks is the only legit seller, but rather that you have to buy through legit partners who distribute them, the same as practically every other company on the planet.

No, you cannot buy a Samsung TV, an iPhone, or a LG refrigerator from a guy named joe in the dark corner of an alley and expect a warranty, lol..

ebay is the modern equivalent of the dark corner of an alley, as are ALL the third party merchants on amazon, ebay, newegg, et al.

Don't buy 3rd party and expect a warranty. It's not that hard to understand.

 

[SHOZ]

There are plenty of stores on ebay. it's not a joe I bought it from. Have you never bought on eBay? There ae plenty of warranties honored on ebay.

I feel like people who never use ebay and then talk like they do need some IQ drops.

Here's 'joe' if you want to look them up.....

https://www.ebay.com/usr/factory_au...rd=20220620131925&segname=12050&ul_noapp=true

 

[Dave9]

^ I buy on ebay all the time, and accept that if it's not an ebay account for a major merchant with their own website (presumed an authorized retailer of that brand, meaning they also sell the same widget on their own branded site including listing the warranty), then I am essentially buying it from joe in the back alley.

You can argue about that or just accept it.

Further, anything called "outlet" just screams that you're getting a discount and shouldn't expect the full manufacturer warranty because it's an outlet, unless stated otherwise.

This is necessarily the case. Manufacturers can't just let surplus or refurbished goods go with the same warranty as full retail or else it sabotages their profits. That's the whole point, get rid of excess stock but with less liability for it from not having the same if any warranty.

Possibly you were mesmerized by the ebay storefront calling themselves Factory Authorized Outlet? Well one red flag right there is, no major company is going to make anyone their "outlet" if the same seller handles the competitor's brands too. You have to carefully read the warranty statements by that "outlet" and consider what recourse you have against that "outlet" instead of the manufacturer.

Hey, do whatever you want but... it's still Joe In An Alley for all purposes regarding a manufacturer warranty. What you can get Joe to cover, is an entirely different matter. Some Joes have a wife and kids and want a stable life. Some Joes are meth heads that just want the quick buck.

 

[SHOZ]

There warranty at the time says nothing about who is selling it. It just says as long as it's maintained and not used for commercial purposes then there is a 4 year guarantee. Simple words.

 

[stevon]

Greenworks denied my warranty Too! They claimed that Amazon warehouse sale voids any warranty! The blower/vacuum model 768543 has less than 10 hours use and works for 2 seconds then stops with 4 blinks. After warranty was denied I took it apart and it has a sophisticated A/C motor and controller. The parts are not available to the public only to a Greenworks authorized repair center (75 miles from me the closest one) can order and install the part! What a crock! they are selling temporary use landfill contributor lawn tools! In other words it cost way more to fix a defective Greenworks tool by design than to buy a new replacement tool. Nice business model, probably learned form drug dealers......

 

[SHOZ]

My last less than 2 year old pole saw broke. The oiler quit pumping. I bought it off ebay but got a three year Square Deal warranty. They paid out in a couple days. So I ordered another Amazon/eBay one. All I could get was a pole saw trimmer one. I already have a trimmer so gave that to the son. The pole saw trimmers are nice.

So I'm on my 4th pole saw in about 6 years. Got enough parts to fix the oiler one. Got another that needs a shim under the gear as it is not engaging.

 

[Rmay635703]

Beware as they only warrant what is bought from Greenworks. No warranty on items sold by a 3rd party I was told today.

And to file a warranty claim the only way is over the phone. I was on hold over 4 hours today on two calls.

My item was the 8" pole chain saw. Motor burnt up. Had it about two years on a 4 year warranty.

The biggest POS I ever owned was a 24v Greenworks mower, never again

 

[stevon]

The biggest POS I ever owned was a 24v Greenworks mower, never again

Rmay635703,

Yeah my Greenworks POS 21" 40 volt mower lasted only 2 years, very light dessert lawn usage, warranty denied with no parts available. It lives in Mexico now, lol

Stephen

 

[Pablo]

My wife left one of our 80V batteries in the rain, overnight. I dried it, contacted Greenworks. They offered to replace the battery, no charge if I couldn't revive it. The battery lives to this day. I mean I was truthful, not their fault. I merely called for drying tips.

I have most all the 80V Greenworks stuff. Absolutely top notch and support excellent. I recommend their 80V Pro stuff.

 

[stevon]

My wife left one of our 80V batteries in the rain, overnight. I dried it, contacted Greenworks. They offered to replace the battery, no charge if I couldn't revive it. The battery lives to this day. I mean I was truthful, not their fault. I merely called for drying tips.

I have most all the 80V Greenworks stuff. Absolutely top notch and support excellent. I recommend their 80V Pro stuff.

Pablo,

I'm stuck with Greenworks tools, I have 7 of the 40 volt models. I'm in too deep to walk away so I have to deal with them as they are. I don't know if DeWalt, Ryobi, Toro, Rigid, etc. are any better on service, but I can't change brands now with my investment in the 40v batteries and chargers.

Stephen

 

[Pablo]

Pablo,

I'm stuck with Greenworks tools, I have 7 of the 40 volt models. I'm in too deep to walk away so I have to deal with them as they are. I don't know if DeWalt, Ryobi, Toro, Rigid, etc. are any better on service, but I can't change brands now with my investment in the 40v batteries and chargers.

Stephen

Have you attempted to go up the food chain?

Be firm. Have a solid request. If something died before warranty, demand a replacement.

All I am saying I found them very easy to deal with.