In a recent topic here, I posted about a bad experience with a local Ford dealer.
At the suggestion of my parents, I called the dealership from which I bought the car. (Skinner and Damulis) This was a dealership that my parent have patronized since the late 80s. Not just buying vehicles , but my father bought a 1987 F250 in 1989 with a lot of issues and practically rebuilt it from parts he bought there. In the mid 90s we were one of the first people to order a TJ wrangler. There was a problem with the order and the owner personally gave us a car (some sort of new small ford) as a loaner for 3 or 4 months ton use while we waited on out wrangler.
So, when I called the service manager, he did not claim to have never heard of a focus with a bad motor mount. He was well aware of the issue and told me to bring it in.
I was in and out in 20 minutes. They agreed (tech and service manager according to "invoice" ) that the motor mount was bad and lost its fluid
The car is night and day difference!
The steering wheel doesn't vibeate. The change in the door cup holder doesn't rattle. No more vibrations in the pedals. No , ore growing. No more jackrabbit starso because the engine is flopping around. Heck, I can't even hear the engine!
As someone who works in a sales based company, skinner and Damulis does it right. Treat all customers and potential customers right. If my next new car is a Ford or Chrysler .... I will buy it there.
Amazing how different the experience is sometimes
