Hello, my first post here and I need to post my story through hell dealing with FCA Canada and local dealership with regard to my new purchased, February 2021 JEEP Gladiator Rubicon. Quick data to make short, truck is dead at 32,800k kms and FCA Canada and Cochrane Dodge, Alberta has thrown the owners manual and warranty information booklet in the trash and walked away from its obligation to make warranty repairs to my truck and has left me to make repairs at my cost.
HISTORY:
3.6L Engine Gas:
I am a believer in doing oil analysis reports at every oil change, gear lube change and recently, this to include the auto 8 speed ZF 850RE transmission.
The engine is the 3.6L Pentastar V6. It consumes 10 ounces of coolant per oil change period since new. Chrysler TechLine is aware of it's internal coolant consumption and refuses to acknowledge or repair it. All 6 oil changes to date show glycol consumption.
ZF 850RE Transmission: (ZF Mopar 8&9 Speed ATF, "Lifetime" ATF)
Transmission whine developed approximately 20k kms. At 24k kms, I pulled an oil sample and had tested. GLYCOL contamination from the factory, Lab ALERT to change oil and filter! Discussed lab result with dealership. Was told to "drive it into the ground, I have a good warranty". My Owners Manual says otherwise and it authorized an oil and filter change if oil is contaminated. Dealership refused to cover cost and also was not able to "flush" system. They suggested 2 pan drops at $3400 my cost! (Two pan drops would not be sufficient to rid glycol contamination) I went to National Transmission in Calgary who agreed to "flush" and relearn system and I upgraded from the MOPAR ATF to AMSOIL Sig Series, Fuel Efficient ATF, Chrysler code compliant oil. Also, swapping out oil complied with owners manual stating to use only MOPAR ZF 8&9 Speed ATF "OR EQUIVALENT".
Transmission whine did not go away but got louder. 8k later, transmission suffered catastrophic malfunction (P1B14-00 Park By Wire, Unintended Park Position). Dealership received truck and tech noticed "a different colour oil than factory was installed". Dealership advised me to do 2 pan drops to get the "red amsoil" out @ $3400, cost to me before they inform FCA! I refused and said I am in compliance to the book, TELL THEM. FCA VOIDS my warranty for using AMSOIL and further punished me by revoking my entire drivetrain for using other lubricants other than MOPAR. (again, decision was not in compliance with owner's manual specifications).
FCA Canada and Cochrane Dodge is now under legal demand notice to repair truck immediately or be sued. I've done my due diligence and have followed all correct maintenance and owner's manual procedures.
Has anyone ever heard of such a debacle and flagrant disregard for rule mandates set out in our owner's manuals and warranty information booklets???
Has anyone been aware of the glycol/water tooling wash being done at the Chrysler Transmission assembly plant in the US?
HISTORY:
3.6L Engine Gas:
I am a believer in doing oil analysis reports at every oil change, gear lube change and recently, this to include the auto 8 speed ZF 850RE transmission.
The engine is the 3.6L Pentastar V6. It consumes 10 ounces of coolant per oil change period since new. Chrysler TechLine is aware of it's internal coolant consumption and refuses to acknowledge or repair it. All 6 oil changes to date show glycol consumption.
ZF 850RE Transmission: (ZF Mopar 8&9 Speed ATF, "Lifetime" ATF)
Transmission whine developed approximately 20k kms. At 24k kms, I pulled an oil sample and had tested. GLYCOL contamination from the factory, Lab ALERT to change oil and filter! Discussed lab result with dealership. Was told to "drive it into the ground, I have a good warranty". My Owners Manual says otherwise and it authorized an oil and filter change if oil is contaminated. Dealership refused to cover cost and also was not able to "flush" system. They suggested 2 pan drops at $3400 my cost! (Two pan drops would not be sufficient to rid glycol contamination) I went to National Transmission in Calgary who agreed to "flush" and relearn system and I upgraded from the MOPAR ATF to AMSOIL Sig Series, Fuel Efficient ATF, Chrysler code compliant oil. Also, swapping out oil complied with owners manual stating to use only MOPAR ZF 8&9 Speed ATF "OR EQUIVALENT".
Transmission whine did not go away but got louder. 8k later, transmission suffered catastrophic malfunction (P1B14-00 Park By Wire, Unintended Park Position). Dealership received truck and tech noticed "a different colour oil than factory was installed". Dealership advised me to do 2 pan drops to get the "red amsoil" out @ $3400, cost to me before they inform FCA! I refused and said I am in compliance to the book, TELL THEM. FCA VOIDS my warranty for using AMSOIL and further punished me by revoking my entire drivetrain for using other lubricants other than MOPAR. (again, decision was not in compliance with owner's manual specifications).
FCA Canada and Cochrane Dodge is now under legal demand notice to repair truck immediately or be sued. I've done my due diligence and have followed all correct maintenance and owner's manual procedures.
Has anyone ever heard of such a debacle and flagrant disregard for rule mandates set out in our owner's manuals and warranty information booklets???
Has anyone been aware of the glycol/water tooling wash being done at the Chrysler Transmission assembly plant in the US?
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