Hello and good day everybody. recently had my cable, phone and internet transferred from my old address to my new house. Comcast sent out a tech for a site survey and they said we are clear. on the side of the house is conduit for the cable to run and I had a media center wired in the basement with all of my equipment in there. all the Tech had to do was install ONE wire to get me signal and call in my equipment to activate it. well first the tech was 30 minutes late, drilled a hole in my siding and did not seal it , ran a cable wire above ground saying he could not tell if my conduit ran into theirs ( ummm blow a string through and see if it make it I told him ) next he gets in the basement and cuts all of the connectors and wires out of my structured media cabinet , leaving a splitter hanging out of the box. figured I will rewire it back up then he says he can not activate my modem and cuts mine out of the cabinet. he then puts one of their [censored] all purpose modems on my cellar wall and downloads Comcast software on MY laptop ( his was out of juice so he wanted to check the internet ) he then leaves even though the phone was not working. when I check the phone he had a phone jack taped to cat6 wire that was wired to my upstairs RJ 45 jacks. I told this guy where all the wires were and that he only needed to hook up one wire. well next day I am on the phone and calling o get my modem up and running as it worked fine the day before. have spent two days on the phone with a lot of reps and a supervisor and I still have no internet and phone service. filed a claim with the BBB and FCC. filed a form on Comcast and used their chat to get some resolution. wasted a bunch of my cell phone minutes trying to get service. what else can I do at this point ? has anybody had luck getting Comcast to fix their issue. sad part is my development only has Comcast wired. can I complain to the developer ?
getting Comcast to live up to their end
- Thread starter matrass
- Start date
- Status
JHZR2
Staff member
I just dont give them business, personally. You lost me somewhere in there, but why they needed to cut anything escapes me. I get laying a cable out of the conduit as an initial test, but why it couldnt be run in after a check of the conduit, like you said, also escapes me.
I know you said that it is wired comcast only - so no verizon phone or fios of any kind?
But I still dont get why you dont just go to another vendor at this point. Id not want to give Comcast another dime of my money. What exactly are they going to do to make it right? Re-splice all your old wires? Pay you for your time?
Unfortunately so long as people keep cutting checks to these companies to pay for their "service", it looks to the CEOs like the market has spoken, and theyll build high-rise towers (e.g. Comcast building in Philadelphia), give themselves million dollar bonuses, and keep hiring bottom of the barrel installers who dont give good service, because they are cheap and youre willing to pay... Cheaper labor=higher profit.
I know you said that it is wired comcast only - so no verizon phone or fios of any kind?
But I still dont get why you dont just go to another vendor at this point. Id not want to give Comcast another dime of my money. What exactly are they going to do to make it right? Re-splice all your old wires? Pay you for your time?
Unfortunately so long as people keep cutting checks to these companies to pay for their "service", it looks to the CEOs like the market has spoken, and theyll build high-rise towers (e.g. Comcast building in Philadelphia), give themselves million dollar bonuses, and keep hiring bottom of the barrel installers who dont give good service, because they are cheap and youre willing to pay... Cheaper labor=higher profit.
Yes very good luck.
I got a terrible sub contractor with tatoo on face to boot. My wife called/complained and got a Comcast employee who was great, cleaned up all the messes from prior contractors and ensured everything worked. He also took his shoes off before entering house.
I was never charged even though it was supposed to be $80.
I do pay close to $150/month mainly for phone & internet for my 100% telecommute IT work.
I got a terrible sub contractor with tatoo on face to boot. My wife called/complained and got a Comcast employee who was great, cleaned up all the messes from prior contractors and ensured everything worked. He also took his shoes off before entering house.
I was never charged even though it was supposed to be $80.
I do pay close to $150/month mainly for phone & internet for my 100% telecommute IT work.
The issue with rotten cable service is they claim users can get satellite tv and so they aren't a monopoly.
But not everyone has a good view of the southern sky. And somehow, apartment buildings seem to frown on dishes on balconies, etc.
"Something happened" in the 1980s-90s and towns lost franchise authority to bust cable companies and strike better deals.
If people really really cared, they could up-end this. But they don't.
If I won powerball, I'd hire a bunch of lawyers to figure out how to layer my own new cable company over the one already in town. I'd offer a la carte channel service and seriously fast internet. I'd run it at a loss, for sure, as I wouldn't be able to leverage program providers like the big boys. But I'd do it to make my town "hop". Who knows, maybe I should invest in real estate on the side; good infrastructure drives good home prices.
But not everyone has a good view of the southern sky. And somehow, apartment buildings seem to frown on dishes on balconies, etc.
"Something happened" in the 1980s-90s and towns lost franchise authority to bust cable companies and strike better deals.
If people really really cared, they could up-end this. But they don't.
If I won powerball, I'd hire a bunch of lawyers to figure out how to layer my own new cable company over the one already in town. I'd offer a la carte channel service and seriously fast internet. I'd run it at a loss, for sure, as I wouldn't be able to leverage program providers like the big boys. But I'd do it to make my town "hop". Who knows, maybe I should invest in real estate on the side; good infrastructure drives good home prices.
Originally Posted By: rjundi
He also took his shoes off before entering house.
All he did was violate a OHSA regulation and set up a false expectation that following techs to your house will do the same.
He also took his shoes off before entering house.
All he did was violate a OHSA regulation and set up a false expectation that following techs to your house will do the same.
JHZR2
Staff member
Originally Posted By: dave1251
Originally Posted By: rjundi
He also took his shoes off before entering house.
All he did was violate a OHSA regulation and set up a false expectation that following techs to your house will do the same.
Since when does OSHA have purview over private residences?
I think it was a nice touch. We never wear shoes in the home.
Originally Posted By: rjundi
He also took his shoes off before entering house.
All he did was violate a OHSA regulation and set up a false expectation that following techs to your house will do the same.
Since when does OSHA have purview over private residences?
I think it was a nice touch. We never wear shoes in the home.
I've had about the same luck with CenturyLink.
Originally Posted By: JHZR2
I just dont give them business, personally. You lost me somewhere in there, but why they needed to cut anything escapes me. I get laying a cable out of the conduit as an initial test, but why it couldnt be run in after a check of the conduit, like you said, also escapes me.
I know you said that it is wired comcast only - so no verizon phone or fios of any kind?
But I still dont get why you dont just go to another vendor at this point. Id not want to give Comcast another dime of my money. What exactly are they going to do to make it right? Re-splice all your old wires? Pay you for your time?
Unfortunately so long as people keep cutting checks to these companies to pay for their "service", it looks to the CEOs like the market has spoken, and theyll build high-rise towers (e.g. Comcast building in Philadelphia), give themselves million dollar bonuses, and keep hiring bottom of the barrel installers who dont give good service, because they are cheap and youre willing to pay... Cheaper labor=higher profit.
I agree with you 100% on giving Comcast the boot, I wish I could. my new house is an a small development with only 24 lots available. Comcast is the only provider that is wired though the development. will check with Verizon to see if they have any plans of running fios. I did take apart the mess that the contractor left yesterday after work. after I powercycled the modem the phone and internet came back on. used it for 30 minutes and service was solid.. couple hours later I pick up the phone and ndt . went down the basement and rebooted the equipment and it came back again. seems like there may be a lingering snr issue after repairing the bad wiring.
I just dont give them business, personally. You lost me somewhere in there, but why they needed to cut anything escapes me. I get laying a cable out of the conduit as an initial test, but why it couldnt be run in after a check of the conduit, like you said, also escapes me.
I know you said that it is wired comcast only - so no verizon phone or fios of any kind?
But I still dont get why you dont just go to another vendor at this point. Id not want to give Comcast another dime of my money. What exactly are they going to do to make it right? Re-splice all your old wires? Pay you for your time?
Unfortunately so long as people keep cutting checks to these companies to pay for their "service", it looks to the CEOs like the market has spoken, and theyll build high-rise towers (e.g. Comcast building in Philadelphia), give themselves million dollar bonuses, and keep hiring bottom of the barrel installers who dont give good service, because they are cheap and youre willing to pay... Cheaper labor=higher profit.
I agree with you 100% on giving Comcast the boot, I wish I could. my new house is an a small development with only 24 lots available. Comcast is the only provider that is wired though the development. will check with Verizon to see if they have any plans of running fios. I did take apart the mess that the contractor left yesterday after work. after I powercycled the modem the phone and internet came back on. used it for 30 minutes and service was solid.. couple hours later I pick up the phone and ndt . went down the basement and rebooted the equipment and it came back again. seems like there may be a lingering snr issue after repairing the bad wiring.
update to the issue I was having with Comcast service. I went ahead and removed the mess that the tech had installed getting rid of all of his connections wires etc and restored service. modem and phone have been up for the past 2 days, with signal levels looking pretty good so far. had the Comcast executive resolution team contact me about my issue twice. told them I restored service and they were like ok so you are good then....woa not so fast LOL ! told them I need to have the able running across my yard removed and run a new line though the conduit that connects to their nid. spoke to my contractor yesterday and when I told him they ran an above ground line he almost blew a gasket, why would they not run a line up the conduit that he installed that does connect to their nid ? also told the person that we will be discussing credit as I had to fix the problem that your tech made. being without reliable phone service for 3 days all because your tech did not know what the heck he was doing.
Last edited:
- Status
