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- Jun 2, 2003
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As an act of goodwill to our loyal web customers. We needed to guage interest to see if it was worth the time and effort.
Those two statements are clearly in conflict.![]()
How so? If only 5 customers wanted to order then no we would not have done it.
So no goodwill after all? If goodwill isn't done out of kindness, but for profit reasons, it isn't goodwill.

If the online customers, which made up a measly 10% of your customers, had not shown interest in the creation of FP 3000 that case you wouldn't have made FP 3000 available to the bulk buyers, which constituted 90% of your customers?
Or was it the support of all those online customers that enabled you to even come up with the product for the bulk customers? In that case, giving the insignificant number of online customers what they wanted shouldn't be called "goodwill."
These are just my thoughts, based on what I read. I have no issues with a business scratching funds together and trying to make a profit. But I'd be careful calling the delivery of the promised product an act of goodwill.
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