I recently took our Rogue to the dealer for an alignment, since the outside edges of the tires were feathering. the Service writer stated that he did not know anything about tires, but that he would get a tire expert. (not sure why - I wasn't asking for a tire expert, I was asking for an alignment) Their tire "expert" insists that my tires are not feathered - that is siping on the tires. I inform him that I know what siping is (and I point to the siping) and state that you can see and feel that the leading edge of each tread block is lower than the trailing edge of the tread block before it - usually indicating that the toe-in is off. He explains again that my tires are fine and that he has worked with tires for 12 years - and walks away stating that I don't need an alignment.
Why argue with a customer? why not simply check the alignment?
Then I am informed that I will need to bring my car back for another appointment because they have to order a new door handle, which was peeling. (I asked when I made the appointment that they order the part in advance)
my dealer is 60 miles away - so I am less than happy at this point.
apparently it's their policy to inspect warranty parts before ordering to ensure that they don't get stuck with parts if the customer does not want to pay for it if its not warrantable.
The dealership manager stepped in and told them to put my car on the alignment rack, get me a loaner - and they actually delivered my car to me when it was done. Yes, the toe-in was off - which likely caused my tires to feather with only 9k miles on them.
A few questions:
- why did I have to complain to the dealership manager to get proper service?
- if they can't handle a simple diagnosis of feathered tires, how can they diagnose something complicated? (like their CVT? )
oddly enough, one of the recent surveys that I got from Nissan asked if I would purchase tires from the dealer... lol
Why argue with a customer? why not simply check the alignment?
Then I am informed that I will need to bring my car back for another appointment because they have to order a new door handle, which was peeling. (I asked when I made the appointment that they order the part in advance)
my dealer is 60 miles away - so I am less than happy at this point.
apparently it's their policy to inspect warranty parts before ordering to ensure that they don't get stuck with parts if the customer does not want to pay for it if its not warrantable.
The dealership manager stepped in and told them to put my car on the alignment rack, get me a loaner - and they actually delivered my car to me when it was done. Yes, the toe-in was off - which likely caused my tires to feather with only 9k miles on them.
A few questions:
- why did I have to complain to the dealership manager to get proper service?
- if they can't handle a simple diagnosis of feathered tires, how can they diagnose something complicated? (like their CVT? )
oddly enough, one of the recent surveys that I got from Nissan asked if I would purchase tires from the dealer... lol
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