So update -
I showed up today as planned to drop off my car and pick up the loaner. It was supposed to be a 10 minute ordeal. Well, the service manager who arranged all this was magically out of the country, and even though he supposedly already got the sales manager and GM involved, nothing was relayed. So I went to said used sales manager. He wanted to screw around and play games, citing he can't do anything until the service manager returns (basically he played the 'I don't know anything about cars' card). I wasn't having it. He can do almost anything he wants. So I said to get the neighboring store's service manager involved (long story short, I've been dealing with an Acura dealer, and Honda service nextdoor was fixing the car past and present). He came over and offered only to "inspect" everything and had an arrogant, annoyed tone. Basically I was a liar (even with proof on paper from the independent shop), and he didn't appreciate me calling his tech a flunkie (I did, only after being thoroughly provoked and irritated. You're about to read why). When talking about the oil leak, he said
"You know it's an as-is deal, right?" I replied "No, it requires you actually fixing it before the as-is part takes effect. That was a pre-sale condition." He then had the nerve to [very sarcastically] say
"Well, THAT motor could develop two new leaks tomorrow." Are you freakin' serious right now?!?!? Are you, the SERVICE MANAGER of a HONDA dealership really talking trash about YOUR OWN products
?!? Really makes me feel great about purchasing another Honda in the future... He stated his shop is only responsible for fixing the exact part that was leaking the first time. Uh, no. The written agreement was for the "oil leak to be fixed" regardless of what, where, or how. No specific parts were written in the deal. So when I said this isn't how this is going to go down, he got cocky and said
"well, how is it going down?" I replied "It's going to be fixed properly and I won't be leaving without every last detail on paper." He just snapped
well, have a good day." So I just walked out of the office and went straight for the GM.
I tried to explain the situation calmly (somewhat), and even he wanted to play games. He looked at the paperwork and said
"So you had them do this work?" I replied "No, they only looked and checked. Nothing more. I didn't want this situation to get more complicated with two entities doing the same work."
"Well, you know when you go to these places they try to upsell everything." Really?!? I said "No, I made it very clear to them they would not be performing any repairs. This is a paid inspection to verify a dealer is being honest. No chance of any upsells, but I will be getting tires here once the dust settles." He then said
"Well, they didn't flag the rotors as not being resurfaced." I said "Yeah, you're right. They didn't feel the need to state the obvious. Besides, since when do you value their input? They want to upsell, remember? But if you feel the need, their phone number is on there. Call them and they'll confirm the same thing I'm saying." He was quiet for a minute.
Well, I want to help you, but I'm not meeting your 'demands' in any way" (my demands were absurdly simple. In addition to doing the work that should have already been performed twice, fill my half full 13 gallon tank, give me a loaner while you're working on it, pay for the loaner fuel for the two days I'll have it, and put new rotors on. That's all). He offered to just do the work, citing he didn't have a loaner to give. Well, after some debate, and after getting truly irate, he finally agreed to do everything except installing new rotors. He magically made a loaner appear too. No, it wasnt a new car, it had over 5k miles on it...
I truly didn't want to budge, but if the only thing they don't agree to is new rotors, it's not worth further headache to pursue it. I just truly can't believe how incredibly difficult it was to get them to fix their screw-up. I did get everything they are doing in writing (although some of it was hand-written by the GM on the back of his business card... whatever, at least he signed it). This is the third attempt to fix the problems. If they screw up even the smallest thing this time, I won't even mention anything, I'll just be going straight to a lawyer. Not sure if I should look for criminal defense based on my treatment, or some other specialty. Ha.... ha..... wow, I can't even laugh at the situation. Regardless, NEVER again will I do business with this family of dealerships. Ever.
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